What are the responsibilities and job description for the Hotel General Manager position at Hampton by Hilton?
The General Manager (GM) is responsible for the overall operation, profitability, and guest satisfaction of the hotel. The GM will lead department heads, manage budgets, ensure high-quality service, and maintain compliance with brand standards and policies. The ideal candidate is a strong leader with excellent interpersonal skills, a passion for hospitality, and a proven track record in hotel management.
Key Responsibilities:
- Oversee daily hotel operations including front desk, housekeeping, maintenance, food & beverage, and sales.
- Ensure high levels of guest satisfaction through exceptional service and quality assurance.
- Recruit, train, and manage department managers and hotel staff.
- Monitor financial performance and implement strategies to maximize revenue and control costs.
- Maintain accurate forecasting, budgeting, and financial reporting.
- Ensure compliance with local laws, health and safety regulations, and brand standards.
- Develop and implement marketing and sales strategies to drive occupancy and revenue.
- Foster a positive and productive work environment that promotes teamwork and accountability.
- Build and maintain relationships with guests, staff, vendors, and local community partners.
Qualifications:
- Proven experience as a General Manager or Assistant General Manager in a hotel or hospitality environment.
- Strong understanding of hotel operations, revenue management, and guest service.
- Excellent leadership, communication, and organizational skills.
- Ability to analyze data, make sound decisions, and solve problems effectively.
- Proficient in hotel management software and Microsoft Office Suite.
- Knowledge of budgeting, financial reporting, and P&L statements.
- Bachelor’s degree in Hospitality Management or related field preferred.
- [Optional: Familiarity with [specific hotel brand] standards is a plus.]
How to Apply:
Submit your resume and a brief cover letter explaining why you're the right fit for the role. We look forward to welcoming a dedicated leader to our team!
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $30,000 - $35,000
