What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. You will be familiar with the hotel layout, be up to date with special offers, understand the in-house policies and proceedures. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. (Bonus if you have Hilton/PEP experience)
Front Desk Agent Responsibilities:
- Greeting and thanking guests in a sincere, friendly manner.
- Trained to run Night Audit as back up coverage
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Taking reservations over the phone and in person.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Front Desk Agent Requirements:
- High school diploma or suitable equivalent.
- 2 years of front desk agent/night audit experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work second shift and over night, weekends and holidays are required.
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Employee discount
Experience:
- Hospitality: 2 years (Required)
Work Location: In person
Salary : $18 - $19