What are the responsibilities and job description for the Front Desk Agent-Part Time position at Hampton by Hilton?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Process reservations and maintain accurate records of guest accounts.
- Assist with night audit duties as needed, ensuring all financial transactions are accurately recorded.
- Address guest complaints or concerns promptly and professionally to ensure guest satisfaction.
- Operate multi-line phone systems to manage incoming calls effectively.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain a clean and organized front desk area.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Experience in customer service with a focus on guest relations.
- Proficiency in front desk operations within a hotel or resort setting.
- Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests.
- Knowledge of night audit procedures is an asset.
- Excellent phone etiquette and experience handling multi-line phone systems.
- Ability to work well under pressure while maintaining attention to detail.
- Strong interpersonal skills with a commitment to providing outstanding guest services. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Carson City, NV 89706 (Required)
Ability to Relocate:
- Carson City, NV 89706: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17