What are the responsibilities and job description for the Hotel Front Desk Agent / Night Auditor position at Hampton by Hilton Princeton?
Hotel Front Desk Agent / Night Auditor
Hampton by Hilton Princeton – Princeton, NJ
Hampton by Hilton Princeton is looking for a friendly, reliable, and customer-focused Hotel Front Desk Agent / Night Auditor to join our team. We are looking for someone who enjoys working with people, communicates professionally, and takes pride in creating a welcoming experience for every guest.
Responsibilities:
- Welcome guests and provide friendly, professional service
- Handle guest check-ins and check-outs
- Manage reservations, room assignments, and guest requests
- Answer phone calls and assist with reservation inquiries
- Process payments and maintain accurate guest accounts
- Help resolve guest concerns with care and professionalism
- Communicate closely with housekeeping, maintenance, and management
- Maintain an organized, welcoming and professional front desk and lobby area
- Follow hotel procedures, safety standards, and brand service expectations
- Help create the excellent guest experience Hampton is known for
- Assist with other front desk responsibilities as needed
What We’re Looking For:
- Excellent customer service and communication skills
- Friendly, professional, and positive attitude
- Dependable and punctual
- Comfortable working independently and as part of a team
- Ability to multitask and remain calm in a busy environment
- Basic computer skills
- Previous hotel, front desk, or customer service experience is preferred, but we are willing to train the right candidate
- Availability to work weekends and holidays as needed
Hotel experience is a plus, but not required. If you have a great personality, strong customer-service skills, and a willingness to learn, we’re happy to train the right person.
Why Join Us?
We believe a great hotel starts with a great team. You’ll be joining a supportive workplace where teamwork, respect, communication, and excellent guest service matter.
If you enjoy meeting new people, helping others, and being part of a team that takes pride in what they do, we’d love to meet you!
Location: Hampton by Hilton Princeton, Princeton, NJ
Position: Front Desk Agent / Night Auditor
Pay: $16.00 - $18.00 per hour
Expected hours: 8.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $16 - $18