Hotel Night Auditor

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift at the front desk, manage guest check-ins and check-outs, and maintain accurate financial records through the night audit process. Your exceptional customer service skills and hospitality expertise will create a welcoming environment for guests during their late-night hours, ensuring their needs are met with professionalism and warmth. This position offers an exciting opportunity to be the backbone of our hotel’s overnight operations, providing a smooth transition between days while upholding our standards of excellence.

Responsibilities

• Greet and assist guests arriving or departing during the night shift with friendly, professional service
• Handle guest inquiries, reservations, and requests using hospitality reservation systems such as PEP or similar property management systems (PMS)
• Conduct the nightly audit process by reconciling accounts, verifying transactions, and preparing financial reports accurately
• Maintain security protocols by monitoring CCTV surveillance and conducting routine property inspections to ensure safety and security
• Respond promptly to guest concerns or emergencies following hotel emergency procedures, providing solutions that enhance guest satisfaction
• Manage multi-line phone systems with excellent phone etiquette, addressing guest inquiries and internal communications efficiently
• Document all shift activities thoroughly through shift reports, incident reports, and logs to ensure clear communication across teams

Qualifications

• Exceptional customer service skills with a focus on problem-solving and guest relations
• Familiarity with hotel emergency procedures and safety protocols to handle urgent situations confidently
• Excellent communication skills via phone and in person, demonstrating professionalism and courtesy at all times
• Previous experience working with multi-line phone systems and handling guest services during overnight hours is preferred

Join us in delivering memorable guest experiences while ensuring operational excellence during the quiet yet critical night hours. Your dedication to hospitality management combined with your proactive approach will make a significant impact on our guests’ stay!

Pay: $12.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $12