Director of Membership Development

Status: Full-time, Exempt Employee

Reports to: John Nyhan,

President, Hampton Area Chamber of Commerce

Position Summary:

The Director of Membership Development is a strategic, relationship-oriented, and results-driven professional responsible for the growth and retention of the Chamber's membership base. The Director will develop and implement comprehensive membership strategies, foster strong relationships with members, secure sponsorships, and manage key member engagement events. This role serves as a liaison to the Board of Directors (BOD) for membership matters and is responsible for producing membership communications.

Essential Duties and Responsibilities:

Membership Development and Retention

• Recruitment: Develop and execute comprehensive strategies to attract and recruit new members, targeting specific businesses and industry sectors.
• Retention: Implement strategic retention programs to maintain and grow the Chamber's existing membership base, ensuring high renewal rates.
• Engagement: Actively engage with current members to understand their needs, demonstrate the value of their membership, and encourage participation in Chamber activities.
• Administration: Manage the member renewal and invoicing process and compile regular reports on membership status for the President.

Sponsorship and Event Management

• Sponsorship Sales: Be part of the management team in securing sponsorships for all Chamber events, campaigns, and programs.
• Event Coordination: Serve as the lead coordinator for "Business After Hours" and other member-focused events.
• Event Logistics: Manage all event details, including publicity, contracts, fee collection, staff assignments (e.g., ambassadors), and on-site event management.
• Ribbon Cuttings: Arrange and facilitate ribbon-cutting and grand-opening ceremonies for new and expanding members.

Communications and Marketing

• Newsletter: Assist in creating, producing, and distributing a monthly newsletter, including managing the acquisition of advertisements and inserts.
• Publicity: Write and distribute general Chamber press releases and assist in creating promotional materials for events.
• Database Management: Utilize the Chamber's membership database (CRM) to maintain accurate records and support marketing efforts.

Leadership and Community Relations

• BOD Liaison: Serve as the primary staff liaison for the Board of Directors' membership-related committees.
• The President Liaison: The Membership Director is the key point person for all matters in the President's absence.
• Ambassador Program: Oversee and manage the Chamber's Ambassador volunteer program, including training, scheduling, and recognizing volunteers.
• Representation: Represent the Chamber at community events, networking functions, and meetings with key stakeholders.

Required Qualifications and Skills

• Experience: Proven experience (3-5 years preferred) in membership management, business development, or sales, preferably within a chamber of commerce or non-profit organization.
• Communication: Excellent written, verbal, and interpersonal communication skills, with a strong ability to build relationships.
• Sales Acumen: Demonstrated track record of meeting or exceeding sales and recruitment targets.
• Organizational Skills: Exceptional organizational skills and high attention to detail for managing multiple events and projects simultaneously.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and email marketing platforms.

All interested candidates – please submit a cover letter along with your resume no later than November 28th @ 5PM to John Nyhan – john@hamptonchamber.com. Since compensation will be based on experience and skills, please include your salary range expectations in your cover letter. Note: at this time, we cannot provide any relocation assistance.