What are the responsibilities and job description for the IT Support Technician position at Hampden-Wilbraham Regional School District?
The Hampden-Wilbraham Regional School District is seeking to fill a position for an IT Support Technician.
Previous experience supporting technology in an educational setting is preferred.
LOCATION:
To be determined
JOB TYPE:
Full-time position, 40 hours/week
Reports to and is evaluated by the Director of Technology
SALARY:
($48,000 - $58,000/per year)
QUALIFICATIONS:
- Ability to troubleshoot computer hardware/software and replace hardware components as needed.
- Previous experience supporting laptops and desktop computers.
- Experience with Google Workspace/G-Suite, Google Docs, and Chromebooks.
- Experience supporting end users and computers in an Active Directory networked environment.
- Experience installing and supporting both Windows and Mac operating systems.
- Strong interpersonal, verbal, and written communication skills.
- Ability and willingness to research and learn new technologies as needed.
- Ability to multi-task and prioritize workloads when needed.
- Ability to work independently or as part of a team to resolve issues.
- Previous experience as an IT Support Technician or related position.
- A Certification (Preferred)
- Installation, support, and maintenance of various school IT systems which may include but not limited to:
- School desktop computers, laptops, operating systems, and software.
- Networked copiers/printers, and other peripherals in the school.
- Computer labs and media centers, 1:1 Chromebooks, laptop carts, Chromebook carts, tablets.
- Support of instructional technology hardware (SMART Boards, AV Equipment, projectors, document cameras, etc.).
- Create Active Directory network accounts and maintain groups/permissions.
- Create G-Suite accounts and maintain school email distribution lists.
- Monitor and respond to technology support requests in web-based ticketing system.
- Occasionally assist/train employees with technology needs in both formal and informal settings (group workshops or short courses,
- one-on-one consultation) at a variety of ability and familiarity levels.
- Help create and maintain training materials and technology documentation.
- Help maintain an inventory of all IT assets, including hardware, software, peripherals, etc.
- Assume other responsibilities as directed by Director of Technology.
Salary : $48,000 - $58,000