Senior Community Manager

Position Summary

The Senior Community Manager - Manufactured Housing is responsible for all operational and financial aspects of two or more assigned properties. The Senior Community Manager will maximize the property’s net operating income and otherwise facilitate optimum performance of each assigned property, which includes effectively managing personnel management, leasing, collections, resident services, maintenance, risk management, expense control, revenue enhancement, capital improvements, information reporting, and compliance with applicable laws and company policies.

Essential Duties & Responsibilities

• Interviews, hires, trains, and supervises property staff if present.

• Plans and prepares associate work schedules, assigns tasks and delegates work, monitors job progress and work flow, reviews work for timeliness and accuracy, and appraises work performance.

• Implements Associate performance actions, such as raises, promotions, discipline, terminations, etc.

• Resolves Associate disputes, promotes Associate retention and controls Associate turnover.

• Approves all prospective resident applications, discounts and renewal leases, and signs all leases.

• Responsible for collecting, approving, and submitting leasing and other bonuses timely and accurately.

• Maintains budgeted occupancy levels, budgeted rental rates and other property goals.

• Prepares, executes and monitors operating budget, ensures expense control and maintains effective rental collections.

• Prepares, analyzes and evaluates property status reports, such as financial statements and variance and occupancy reports.

• Accurately prepares and submits property invoices and payroll information in accordance with established guidelines.

Monitors current market trends and conditions relevant to the property or properties and utilizes knowledge to develop strategies for maintaining comparable rents and occupancies.

Planning and executing marketing and advertising campaigns to attract new residents and retain existing ones.

• Develop market survey

• Demonstrates social media activity and experience in managing and creating engaging content across various platforms.

• Manages resident issues such as neighbor disputes, renewal terms, and maintenance repairs.

• Manages vendor selection and vendor relations, so as to ensure quality performance.

• Manages petty cash.

• Maintains organized file system for resident information and personnel records.

• Audits property files and various status reports to ensure they are being completed timely and accurately.

• Performs property inspections, to ensure visual appeal of property and maintain hazard-free conditions.

• Communicates with supervisor and/or property owners regarding the overall function of the property.

• Responsible for reporting general liability claims, workers compensation claims, and property loss claims timely and

accurately.

• Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

• Responsible for shopping competitive properties.

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

• Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster.

• Promote and participate in Company-sponsored training programs and ensure subordinate associates participate in all training classes within required time frame.

Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Education and/or Experience

• High school diploma or equivalent.

• Minimum of 3 years property management experience (can include combination of leasing, assistant manager, and/or property manager experience.)

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.

• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other on-site accounting software.

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Professional verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic to intermediate mathematical and accounting functions.

• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task.

• Ability to make quick and effective decisions.

• Ability to analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to close a sale.

• Ability to negotiate, influence and gain consensus.

• Ability to successfully delegate.

• Ability to manage a team.

• Ability to conduct interviews.

• Ability to train.

• Ability to set and meet goals.

• Ability to consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

• Real estate license (if required by state).

• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.

• Ability to be at work on a regular and consistent basis.

• Ability to work on weekends and non-traditional holidays.

• Must be reachable at all times via phone or pager, except during approved time off.

• Must be available to work on-call or when needed due to staffing shortages.

• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.

• Frequent climbing, reaching, use if fingers, handling, feeling, talking, and hearing.

• Moderate standing and lifting.

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

• Pronounced visual acuity (near and far) and field of vision.

• Ability to judge distances and spatial relationships.

• Ability to identify and distinguish color.

• Ability to lift and/or move up to 50 pounds.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.

• Ability to tolerate stressful situations.

• Ability to work under moderate to minimal supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.

• Possible exposure to short-tempered or aggressive people.

• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.