What are the responsibilities and job description for the Master Plumber-Plumbing Field Supervisor position at Hamilton Plumbing, Heating, A/C, Rooter?
Company Name
Hamilton Plumbing, Heating, A/C, RooterOverview
Pay: $75,000-$90,000/ year based on experience
Join Hamilton Plumbing, Heating, A/C, Rooter of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000 team members and over 45 years of experience.
We are looking for a supervior to train, mentor, and help troubleshoot difficult installs. The ideal canddiate should posses a Master Plumbing License (kansas, Missouri, & St. Joe, MO).
What We Offer:
Semi-monthly pay via direct deposit
Paid training and onboarding
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO 8 paid holidays
Company-paid life insurance
Take-home service vehicle gas card
Ongoing technical, safety, and leadership training
Career growth across a national service network
Responsibilities
Responsibilities
- Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions.
- Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames
- Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates.
- Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates.
- Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices.
- Coordinate and schedule, manpower, materials and equipment for productivity
- Responsible for technician truck inventory that happens twice a year
- Visit and inspect jobs for training purposes and to verify quality and safe practices
- Attend and/or facilitate meetings to train field staff on procedures and practices
- Provide technical assistance to mechanics as needed
- Assist with interviewing and hiring of installation plumbers
- Follow up with customers to address outstanding issues and ensure 100% satisfaction
- Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew.
- Assist with evening and weekend on-call coverage as necessary
- Other related duties and tasks as needs arise
Qualifications
Qualifications
- Master Plumbing License (Kansas, Missouri, & St. Joe, MO)
- Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs
- Understanding and knowledge of hazards and safe practices on plumbing install jobs
- Demonstrated ability to plan labor, materials and logistics to optimize productivity
- Strong verbal and written communication skills including timely follow-up on needs/issues
- Prior supervisory experience supervising/managing residential plumbing service technicians
- Intermediate proficiency with Microsoft Word, Excel and Outlook applications
All candidates are required to undergo pre-employment drug screen and employment background checks.
Hamilton of ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.