Director of Residential Services

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

We’re looking for a Director of Residential Services for our team. This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Director of Residential Services will report directly to the Chief Programs Officer and be part of the Residential Services team which includes our Transitional Housing Services at 1631 Hayes and our Shelter Services at 260 Golden Gate Ave.

This role has expertise in childhood development and family-centered interventions and programming, overseeing all programmatic, fiscal, and administrative functions, ensuring client-centered services, a safe environment, nutritious meals, and compliance with organizational and funding requirements. The Director of Residential Services manages a $5 million budget and supervises approximately 45 full-time employees, focusing on family stability and economic self-sufficiency through case management, employment readiness, housing search support, family reunification, children's programming, and supportive services. As a key member of the leadership team, the Director of Residential Services is responsible for the program's overall success and development. You’ll oversee facilities and administrative functions while collaborating with OPC, Operations, and Finance teams to enhance efficiency.

What Your Day Looks Like

• Lead an emergency shelter and transitional housing services for families experiencing homelessness, ensuring high-quality services and efficient operations across sites
• Implement and evaluate supportive services using evidence-based frameworks and data-driven interventions
• Provide leadership and management to program staff, fostering a collaborative workplace culture
• Recruit, onboard, and support staff development in line with organizational policies
• Promote teamwork and respect to enhance staff engagement
• Ensure positive staff-participant interactions, promoting dignity and respect
• Implement quality assurance and risk management strategies to improve service effectiveness
• Oversee the program budget, ensuring compliance with financial guidelines
• Act as a liaison to funders and donors, communicating the program’s goals and achievements
• Ensure adherence to all contractual obligations and reporting requirements
• Develop and maintain strategic partnerships with community organizations for resource sharing
• Manage facility operations, including maintenance and safety, ensuring a secure environment
• Uphold the organization’s Health and Safety Program to protect staff and participants
• Lead program development initiatives aligned with strategic goals
• Promote a strengths-based, trauma-informed approach to service delivery
• Take on additional responsibilities as requested to support our mission
  
  

What Makes You Successful In This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Leadership and team-building skills, with the ability to influence, mediate, and negotiate effectively with stakeholders
• Flexibility to adjust strategies and approaches in response to changing circumstances and community needs
• Ability to develop and implement innovated programs that align with organizational goals and community needs
• Comfortable with using data and metrics to inform program improvements and enhance service delivery
• Familiarity with case management, policy implementations, and reporting
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality
• Deep understanding of the unique needs that various marginalized homeless families face, and an ability to provide culturally relevant programming
• Ensure seamless integration of services and operations between the main shelter and the transitional housing site
• Focus on ensuring the safety and well-being of the participants at all locations
  
  

What You Bring

• 10 years of experience in social work, program management, human services setting or related field
• Bachelor's degree or master's degree in a related field is a plus
• Familiarity with managing a team, hiring practices, and personnel policies
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Familiarity with Bay Area resources for low-income families
• Knowledge of budget management and experience monitoring developing priorities
• Open to being flexible for on-call assistance as needed in a 24/7 shelter environment
• Highly proficient in Microsoft Office Suite, Salesforce, and other software
• Deep understanding of the unique needs that various marginalized homeless families face, and an ability to provide culturally relevant programming
  
  

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays
  
  

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive
  
  

Salary Range: $155,000 annual salary

Position Type: Full-time, Exempt

Schedule: Full-time, primarily Monday – Friday, with occasional evening or weekend hours

Location: 1631 Hayes Street, San Francisco, CA

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodation to individuals with disabilities.