What are the responsibilities and job description for the Service Writer position at Hamilton Equipment/Bobcat of Lincoln?
Position Summary:
The Service Writer acts as the primary liaison between customers and the service department at our Bobcat dealership. This role is responsible for initiating service requests, preparing repair orders, communicating with technicians, and ensuring customer satisfaction throughout the service process. The ideal candidate has experience in equipment (compact, heavy or agriculture) excellent communication skills, and a strong focus on customer service.
Key Responsibilities:
- Greet customers and evaluate service needs for Bobcat equipment (e.g., loaders, excavators, compact tractors, mowers, etc.)
- Create, open, and close work orders in the dealership management system (DMS)
- Accurately describe symptoms, problems, and requests on repair orders
- Schedule service appointments and coordinate with shop technicians and field service
- Monitor job progress and keep customers informed of job status, cost estimates, and changes
- Obtain required approvals for additional labor or parts and communicate changes to customers
- Ensure timely completion and delivery of equipment back to the customer
- Review final invoice with customer and explain all charges
- Maintain records of service transactions and follow up on customer satisfaction
- Coordinate warranty repair documentation with OEM systems
- Maintain knowledge of Bobcat products, services, and promotions
Qualifications:
- High school diploma or equivalent (Associate’s degree or technical training preferred)
- Prior experience in service writing, preferably in compact, heavy equipment or agriculture machinery is preferred
- Knowledge of mechanical systems and components of Bobcat or similar equipment is a strong plus
- Strong customer service and interpersonal skills
- Familiarity with Dealer Management Systems
- Strong organizational and time management skills
- Ability to multi-task in a fast-paced environment
- Basic computer literacy (email, spreadsheets, service portals, etc.)
Benefits:
- Competitive hourly compensation
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and certification opportunities (Bobcat U, OEM training)
About Us:
Hamilton Equipment DBA Bobcat of Lincoln is an authorized Bobcat dealership committed to delivering quality equipment, parts, and service to our customers. For over six decades, we have taken pride in supporting construction, agriculture, landscaping, and industrial clients with the best service experience possible.
Job Type: Full-time
Pay: $24.50 - $28.50 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $25 - $29