What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Lee Janssen Motor Co.?
Janssen Auto Group is looking for a Service Advisor at our Holdrege (Chevrolet) location. Hours would be Monday-Friday 7:30 am-5:30 pm with some Saturday’s from 7:30 am- 12:00 pm. The Service Advisor's responsibilities include providing the highest level of customer service and developing lasting customer relationships. To ensure optimum customer service, we’re hiring a Service Advisor to work one-on-one with our customers. Your job will be to advise customers on the available parts and service options when their vehicles need repairs .
Service Advisor Responsibilities:
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Service Advisor Requirements (Preferred):
- Problem solving
- Reporting research results
- Quality focus
- Productivity
- Estimating
- Product knowledge
- Customer service
- Safety management
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $35,000 - $45,000