Demo

Telecommunications Supervisor #1339 - Telecommunications - Finance Division

Hamilton County, TN
Fairmount, TN Full Time
POSTED ON 10/29/2026
AVAILABLE BEFORE 2/25/2027
Salary

$67,310.00 - $84,138.00 Annually

Location

HAMILTON COUNTY GOVERNMENT, Chattanooga, TN

Job Type

FULL TIME

Job Number

10/26/2026 - 1339

Division

FINANCE DIVISION

Department

Telecommunications

Opening Date

10/26/2026

Closing Date

11/1/2026 11:59 PM Eastern


Description

THIS IS A DEPARTMENTAL PROMOTIONAL POSTING OPPORTUNITY. ONLY CURRENT EMPLOYEES OF THE HAMILTON COUNTY TELECOMMUNICATIONS DEPARTMENT WILL BE CONSIDERED FOR THIS POSITION.


Under minimal supervision, supervise telecommunication requests for service, repair and installation orders for Hamilton County government offices.


ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Tasks

Provides for the general supervision of telecommunications specialist and audiovisual specialist including setting priorities and schedules, planning projects including acquiring materials, tools, and reviewing work for quality and completeness; assesses employee performance and provides related administrative approvals such as leave requests and time sheets; provides professional guidance.


Manages requests for repair, service, and installation; prepares service orders; resolves troubles and dispatches technicians if needed; schedule moves, adds or change orders; inventories and prepares invoices for materials used. Review completed orders for accuracy.


Cisco Call Manager - ascertain department needs, designing during and after hours call flow, configure phones, design and implement auto attendant features, uploading recordings for after hours, early closing, and inclement weather. Design and implement hunt groups, hunt queues, overflow options, and recordings. Configure analog gateways including ring-down ports. Support and train end users.


Cisco Unity - managing voicemail accounts, system call handlers, and work schedules. Upload recordings for greetings, call handlers and call centers.


Cisco Jabber; configure profiles for desktops, IPhones, IPads, and android devices. Assist with first time setup and troubleshooting.


Cisco UCCX - ascertain department Call Center needs, design and implement call flow. Assign resources to application, configure teams, and assign skill levels. Upload Voice Prompt Applications, set queue timers, program overflow options, and configure an open and close schedule. Remotely close call centers during inclement weather. Configure and manage reports. Train and support agents and supervisors.


Cisco Finesse - configure individual agent login and passwords, generic login and passwords. General knowledge of Firefox browser. Train and support Call Center agents.


Cisco Emergency Responder - configure ERL patterns and ELIN assigned numbers. Assigning Route Patterns and Route list to E911 Partition. Submit CER information, by location to local carrier to update National 911 Database.


Cisco CDR - download files, creating reports, interpreting data for departments.


Cisco Webex - ascertain department needs, create and assign rooms, and downloading Webex app to devices. Support Court Rooms with initial setup to different types of audiovisual equipment before and during trial. Support County Commission meetings before and during a session including the transfer of external calls to meeting.


Supervise the payment of invoices from all vendors. Writes, reviews, and maintains procedures, phone number list, and any additional records.


Performs other related duties as assigned.

Knowledge, Skills, Abilities, and Other Characteristics

Knowledge of federal, state and county laws, rules, regulations, policies and procedures related to the installation and billing for telecommunications services.
Knowledge of computer hardware, software and peripherals.
Knowledge of accounting practices and procedures.
Knowledge of customer service / public relations practices and procedures.
Knowledge of data processing, entry and programming processes.
Knowledge of instructional methods, practices and procedures.
Knowledge of telecommunication installation methods and procedures.
Skill in creating, designing, programming, implementing, and troubleshooting systems.
Skill in learning and implementing new technologies to better serve the end user.
Skill in programming and installing telecommunication equipment.
Skill in accurately and timely entering data and billing information.
Skill in accurately invoicing and billing for telecommunications services.
Skill in ordering and maintaining inventory.
Skill in utilizing verbal and written communication in the development of procedure manuals, training presentations, and problem solving instructions.
Skill in utilizing customer service techniques in responding to inquiries and complaints.
Skill in establishing and maintaining effective working relationships.
Ability to effectively communicate in both oral and written form.

Minimum Qualifications

An Associate’s Degree plus eight (8) years of Telecommunications experience, three (3) years of which must be in a project management capacity. Must possess a valid driver’s license.


OR


The equivalent of a high school diploma plus ten (10) years of Telecommunications experience, three (3) years of which must be in a project management capacity. Must possess a valid driver’s license.


ADDITIONAL REQUIREMENTS:


Must be available for on-call duty as assigned.


Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or an Emergency Vehicle Operations Course (EVOC) provided at the department level.


PHYSICAL REQUIREMENTS:


Work requires receiving and providing requests and information from customers in a fast-paced environment including extensive computer data entry and processing; bending, stooping, crawling, and carrying of equipment and supplies weighing up to twenty-five (25) pounds during the installation of telecommunication equipment.


ADDITIONAL INFORMATION:


This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.


All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.


All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.


AN EQUAL OPPORTUNITY EMPLOYER
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page.
https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx


Hamilton County Government
Meeting the needs of the people where they live, work, and play!



Hamilton County, Tennessee offers a lower cost of living, ease of getting around, a lively arts tradition, and abundant outdoor recreational opportunities.


Working for Hamilton County Government provides many great benefits – take a look at a few of those highlighted below…



On-Site Employee Health Clinic

  • No copay to utilize clinic services.
  • Clinic services include routine office visits, sick visits, labs, flu shots, and more
  • TextCare - Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message.
(Employee access to the clinic is available from day one. A covered spouse or dependent has access as soon as their health plan coverage is effective. Children age 3 and up who are covered by the County’s insurance are eligible to be seen.)
  • Telehealth - Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options.
  • One to One Provider Network – Availability to utilize a network of providers that provide a high level of care at a lower copay/cost.
  • Health Management Programs – Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol)
  • Nutritional guidance – Nutritional education provided to assist in making the appropriate food /health choices.


On-Site Employee Pharmacy

  • Low-cost prescriptions available to those covered under the County health plan.
  • Over the counter items offered at cost.
  • RxLocal App – Mobile app provides a convenient way to stay connected and manage your health. Through the app you can request refills and ask questions.
  • On-site Pharmacist available to answer questions and provide information.


Hamilton County Government offers competitive insurance coverage to fulltime employees.



Medical coverage is offered through Cigna to fulltime employees. The County pays a generous portion of the medical premium. Two options are available to choose from: LCP (Local Cost Plus) and OAP (Open Access Plus).

  • The LCP has a smaller network that includes most providers and hospitals, with the exception of Parkridge facilities/providers.
  • The OAP is a national network of facilities/providers that includes most providers/hospitals, including Parkridge.


Dental coverage is a voluntary benefit available to fulltime employees. Three coverage options are offered: Cigna High Plan, Cigna Low Plan, and Sun Life DHMO.

  • The Cigna High Dental Plan covers orthodontia for children up to age 18. A national network of dental providers is available to choose from and this plan offers out of network coverage.
  • The Cigna Low Dental Plan does not cover orthodontia. A national network of dental providers is available to choose from and this plan offers out of network coverage.
  • The Sun Life DHMO plan is a prepaid dental plan that offers benefits through a network of plan dentists. A dental provider must be selected when enrolling and services must be provided by that provider for benefits to apply.


Life Insurance/Accidental Death and Dismemberment is provided through Symetra. The County provides $30,000 of Basic Life/Accidental Death and Dismemberment coverage at no cost to fulltime employees.

Additional voluntary benefits fulltime employees have access to enroll in are as follows:

-Individual Short-Term Disability (STD) -Voluntary Long-Term Disability (LTD)

-Flexible Spending Account–Health Care -Flexible Spending Account–Dept. Care

-Flexible Spending Account–Transportation -Accident Insurance

-Critical Illness Insurance -Hospital Indemnity Insurance



Hamilton County Government Retirement for Fulltime Employees:

Pension – Legacy Plan (hired prior to 10/1/2015), in which the employer contributes 14.70%.

Pension – Hybrid Plan (hired on or after 10/1/2015), in which the employee contributes 5% and the employer contributes 4%.

401K – Employer contributes 5% and the employee can contribute the amount of their choice.

457b – Employees have the option to contribute to this plan if they choose.



Pre-Retirement Seminar:

Hamilton County Human Resources provides a pre-retirement seminar to those considering retirement, two times per year (1st and 3rd quarter of each year). Seminar topics covered may include:

  • Health insurance assistance, Medicare info and counseling.
  • Internal steps to take when an employee is ready to retire.
  • Estate Planning
  • Personal Financial Planning
  • TCRS (Tennessee Consolidated Revenue Service) – Ham. County Pension
  • Deferred Compensation/457 Plan – Nationwide
  • Social Security Benefits


Parental Leave:

Hamilton County provides eight (8) weeks of paid maternity leave and two (2) weeks of paid paternity leave following the birth of a child or placement of a child with an employee in connection with adoption (age 13 or younger) or foster care.



Paid Time Off:

Hamilton County Government provides generous paid time off (PTO) to fulltime employees from the start of employment.

  • Years 1 – 5: an employee will accrue 5.85 hours of leave, per pay period.
  • Years 5 – 10: an employee will accrue 6.77 hours of leave, per pay period.
  • Years 11–15: an employee will accrue 8.31hours of leave, per pay period.
  • Year 15 and each year thereafter, an employee will accrue 8.93 hours of leave, per pay period.

At each anniversary, an employee can roll over up to 80 hours of unused PTO into their leave bank. (Up to 800 hours for employees hired on or after 1/1/2013).



Paid Holidays:

Hamilton County Government provides thirteen (13) paid holidays to fulltime employees.

New Year’s Day Independence Day

M.L. King’s Birthday Labor Day

President’s Day Veteran’s Day

Good Friday Thanksgiving (2 days)

Memorial Day Christmas (2 days)

Juneteenth



Wellness Facility:

Hamilton County Government provides a 24/7 fitness center, free of charge, to County employees and family members (age 14 ) covered under the County's health plan. The fitness center offers cardio and strength-training equipment, along with group exercise classes throughout the year. (which may include Zumba, spin, yoga, etc.)

Salary : $67,310 - $84,138

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Telecommunications Supervisor #1339 - Telecommunications - Finance Division?

Sign up to receive alerts about other jobs on the Telecommunications Supervisor #1339 - Telecommunications - Finance Division career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$110,891 - $149,476
Income Estimation: 
$131,172 - $174,437
Income Estimation: 
$120,489 - $151,280
Income Estimation: 
$147,256 - $184,048
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Hamilton County, TN

  • Hamilton County, TN Fairmount, TN
  • Salary $37,214.00 - $46,518.00 Annually Location HAMILTON COUNTY GOVERNMENT, Chattanooga, TN Job Type FULL TIME Job Number 10/26/2026 - 2862 Division PUBLI... more
  • 1 Day Ago

  • Hamilton County, TN Fairmount, TN
  • Salary $32,892.00 - $41,115.00 Annually Location HAMILTON COUNTY HEALTH & SOCIAL SERVICES, Chattanooga, TN Job Type FULL TIME Job Number 10/26/2026 - 1631 ... more
  • 1 Day Ago

  • Hamilton County, TN Fairmount, TN
  • Salary $56,626.00 - $70,782.00 Annually Location HAMILTON COUNTY GOVERNMENT, Chattanooga, TN Job Type FULL TIME Job Number 10/26/2026 - 1336 Division FINAN... more
  • 1 Day Ago

  • Hamilton County, TN Fairmount, TN
  • Salary $48,828.00 - $61,036.00 Annually Location HAMILTON COUNTY GOVERNMENT, Chattanooga, TN Job Type FULL TIME Job Number 10/05/2026 - 1469 Division Water... more
  • 4 Days Ago


Not the job you're looking for? Here are some other Telecommunications Supervisor #1339 - Telecommunications - Finance Division jobs in the Fairmount, TN area that may be a better fit.

  • Hamilton County Chattanooga, TN
  • THIS IS A DEPARTMENTAL PROMOTIONAL POSTING OPPORTUNITY. ONLY CURRENT EMPLOYEES OF THE HAMILTON COUNTY TELECOMMUNICATIONS DEPARTMENT WILL BE CONSIDERED FOR ... more
  • 3 Days Ago

  • Hamilton County, TN Fairmount, TN
  • Salary $56,626.00 - $70,782.00 Annually Location HAMILTON COUNTY GOVERNMENT, Chattanooga, TN Job Type FULL TIME Job Number 10/26/2026 - 1336 Division FINAN... more
  • 1 Day Ago

AI Assistant is available now!

Feel free to start your new journey!