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Principal Telecommunications Specialist #1336 - Telecommunications - Finance Division

Hamilton County, TN
Fairmount, TN Full Time
POSTED ON 10/29/2026
AVAILABLE BEFORE 2/25/2027
Salary

$56,626.00 - $70,782.00 Annually

Location

HAMILTON COUNTY GOVERNMENT, Chattanooga, TN

Job Type

FULL TIME

Job Number

10/26/2026 - 1336

Division

FINANCE DIVISION

Department

Telecommunications

Opening Date

10/26/2026

Closing Date

11/1/2026 11:59 PM Eastern


Description

THIS IS A DEPARMENTAL PROMOTIONAL OPPORTUNITY. ONLY CURRENT EMPLOYEES OF THE HAMILTON COUNTY TELECOMMUNICATIONS DEPARTMENT WILL BE CONSIDERED FOR THIS POSITION.


Under general supervision, provides senior level technical telecommunications installation, programming and maintenance for Hamilton County departments.


ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Tasks

Responds to requests for telephone repair and service; prepares service orders; handles problems if possible or schedules and dispatches technicians; schedules moves, adds or change orders; prepares invoices for materials used for installation; inventories materials used, received in, or repaired.


Receives reports, bills, and communications from vendors to process billing information; reviews completed orders to verify accuracy; tracks and maintains all records and balances bills for each system; requests reports from data processing, corrects any errors with the information, requests, reviews and distributes bills to respective departments; responds to billing inquiries; receives trouble calls, requests for additions, changes, deletions to telephones county wide.


Assists in installations with new and upgraded telephone systems, cabling, and equipment; trains and provides ongoing support to end users and systems administrators on new installations; writes, reviews, and maintains procedures and procedures manuals, vendors list, phone number lists and tracking lists; orders supplies, equipment or materials for projects; orders and maintains all records for cellular phones; performs other related duties as assigned.


Cisco Call Manager – Configure phones as requested by departments; add/update existing phones and phone numbers; create profiles for all devices including Cisco phones, Cisco Jabber, and Cisco Jabber Mobile.


Cisco Unity Connection – Create voicemail boxes for new employees; reset passcodes as requested by users.


Cisco UCCX – Create and maintain Call Center groups. Modify open and closing schedules when needed. Provide remote support for Call Center Agents and resolve issues. Coordinate adds, moves, and changes with carrier in person and through web portal.


Cellular/Wireless - Maintain all documentation for devices including phones and pads; responds to request from all departments, Hamilton County Courts, and Elected Officials to purchase new devices; assist all users with questions and troubleshooting needs; transfer data from old device to new device; assign asset tags; keep an up to date knowledge of wireless contract; process surplus devices. Provide remote support for users and resolve issues.


Webex - Downloading Webex app to devices; support Webex users, resolve connectivity issues.


Audiovisual – Provide user support for all systems, resolve issues, and perform local and remote live streaming. Coordinate service calls with vendor. Manage projects and maintain service contracts.

Knowledge, Skills, Abilities, and Other Characteristics

Knowledge of federal, state and county laws, rules, regulations, policies and procedures related to the installation and billing for telecommunications services.
Knowledge of computer hardware, software and peripherals.
Knowledge of telecommunications systems database programming methods and practices.
Knowledge of accounting practices and procedures.
Knowledge of customer service/public relations practices and procedures.
Knowledge of data processing, entry and programming processes.
Knowledge of instructional methods, practices and procedures.
Knowledge of telecommunication installation methods and procedures.
Knowledge of audiovisual systems and associated components.
Knowledge of live streaming.
Knowledge of project management.
Skill scheduling work orders.
Skill safely programming and installing telecommunication equipment.
Skill accurately invoicing and billing for telecommunications services.
Skill ordering and maintaining inventory.
Skill utilizing verbal and written communication in the development of procedure manuals, training presentations, and problem-solving instructions.
Skill utilizing customer service techniques in responding to inquiries and complaints.
Skill establishing and maintaining effective working relationships.

Minimum Qualifications

The equivalent of a high school diploma plus six (6) years of Telecommunications programming, support, and customer service experience with a computer-based training certification specific to area of assignment. Must possess two (2) years of project management experience or two (2) years as a Senior Telecommunications Specialist with Hamilton County. Must possess a valid driver’s license.


ADDITIONAL REQUIREMENTS:


Must be available for on-call duty as assigned.


Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or an Emergency Vehicle Operations Course (EVOC) provided at the department level.


PHYSICAL REQUIREMENTS:


Work requires receiving and providing telecommunication requests and information from customers in a fast pace environment including extensive computer data entry and processing; bending, stooping, crawling, and carrying of equipment and supplies weighing up to twenty-five (25) pounds during the installation of telecommunication equipment. On call duty on a rotating basis is required.


ADDITIONAL INFORMATION:


This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.


All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.


All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.


AN EQUAL OPPORTUNITY EMPLOYER
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page.
https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx


Hamilton County Government
Meeting the needs of the people where they live, work, and play!



Hamilton County, Tennessee offers a lower cost of living, ease of getting around, a lively arts tradition, and abundant outdoor recreational opportunities.


Working for Hamilton County Government provides many great benefits – take a look at a few of those highlighted below…



On-Site Employee Health Clinic

  • No copay to utilize clinic services.
  • Clinic services include routine office visits, sick visits, labs, flu shots, and more
  • TextCare - Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message.
(Employee access to the clinic is available from day one. A covered spouse or dependent has access as soon as their health plan coverage is effective. Children age 3 and up who are covered by the County’s insurance are eligible to be seen.)
  • Telehealth - Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options.
  • One to One Provider Network – Availability to utilize a network of providers that provide a high level of care at a lower copay/cost.
  • Health Management Programs – Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol)
  • Nutritional guidance – Nutritional education provided to assist in making the appropriate food /health choices.


On-Site Employee Pharmacy

  • Low-cost prescriptions available to those covered under the County health plan.
  • Over the counter items offered at cost.
  • RxLocal App – Mobile app provides a convenient way to stay connected and manage your health. Through the app you can request refills and ask questions.
  • On-site Pharmacist available to answer questions and provide information.


Hamilton County Government offers competitive insurance coverage to fulltime employees.



Medical coverage is offered through Cigna to fulltime employees. The County pays a generous portion of the medical premium. Two options are available to choose from: LCP (Local Cost Plus) and OAP (Open Access Plus).

  • The LCP has a smaller network that includes most providers and hospitals, with the exception of Parkridge facilities/providers.
  • The OAP is a national network of facilities/providers that includes most providers/hospitals, including Parkridge.


Dental coverage is a voluntary benefit available to fulltime employees. Three coverage options are offered: Cigna High Plan, Cigna Low Plan, and Sun Life DHMO.

  • The Cigna High Dental Plan covers orthodontia for children up to age 18. A national network of dental providers is available to choose from and this plan offers out of network coverage.
  • The Cigna Low Dental Plan does not cover orthodontia. A national network of dental providers is available to choose from and this plan offers out of network coverage.
  • The Sun Life DHMO plan is a prepaid dental plan that offers benefits through a network of plan dentists. A dental provider must be selected when enrolling and services must be provided by that provider for benefits to apply.


Life Insurance/Accidental Death and Dismemberment is provided through Symetra. The County provides $30,000 of Basic Life/Accidental Death and Dismemberment coverage at no cost to fulltime employees.

Additional voluntary benefits fulltime employees have access to enroll in are as follows:

-Individual Short-Term Disability (STD) -Voluntary Long-Term Disability (LTD)

-Flexible Spending Account–Health Care -Flexible Spending Account–Dept. Care

-Flexible Spending Account–Transportation -Accident Insurance

-Critical Illness Insurance -Hospital Indemnity Insurance



Hamilton County Government Retirement for Fulltime Employees:

Pension – Legacy Plan (hired prior to 10/1/2015), in which the employer contributes 14.70%.

Pension – Hybrid Plan (hired on or after 10/1/2015), in which the employee contributes 5% and the employer contributes 4%.

401K – Employer contributes 5% and the employee can contribute the amount of their choice.

457b – Employees have the option to contribute to this plan if they choose.



Pre-Retirement Seminar:

Hamilton County Human Resources provides a pre-retirement seminar to those considering retirement, two times per year (1st and 3rd quarter of each year). Seminar topics covered may include:

  • Health insurance assistance, Medicare info and counseling.
  • Internal steps to take when an employee is ready to retire.
  • Estate Planning
  • Personal Financial Planning
  • TCRS (Tennessee Consolidated Revenue Service) – Ham. County Pension
  • Deferred Compensation/457 Plan – Nationwide
  • Social Security Benefits


Parental Leave:

Hamilton County provides eight (8) weeks of paid maternity leave and two (2) weeks of paid paternity leave following the birth of a child or placement of a child with an employee in connection with adoption (age 13 or younger) or foster care.



Paid Time Off:

Hamilton County Government provides generous paid time off (PTO) to fulltime employees from the start of employment.

  • Years 1 – 5: an employee will accrue 5.85 hours of leave, per pay period.
  • Years 5 – 10: an employee will accrue 6.77 hours of leave, per pay period.
  • Years 11–15: an employee will accrue 8.31hours of leave, per pay period.
  • Year 15 and each year thereafter, an employee will accrue 8.93 hours of leave, per pay period.

At each anniversary, an employee can roll over up to 80 hours of unused PTO into their leave bank. (Up to 800 hours for employees hired on or after 1/1/2013).



Paid Holidays:

Hamilton County Government provides thirteen (13) paid holidays to fulltime employees.

New Year’s Day Independence Day

M.L. King’s Birthday Labor Day

President’s Day Veteran’s Day

Good Friday Thanksgiving (2 days)

Memorial Day Christmas (2 days)

Juneteenth



Wellness Facility:

Hamilton County Government provides a 24/7 fitness center, free of charge, to County employees and family members (age 14 ) covered under the County's health plan. The fitness center offers cardio and strength-training equipment, along with group exercise classes throughout the year. (which may include Zumba, spin, yoga, etc.)

Salary : $56,626 - $70,782

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