Service Review Specialist (Client Records Custodian) (4541-12)

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Highly Competitive Employee Benefits Package and Generous Paid Time Off

11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service.

Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.

Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

DEADLINE TO APPLY: September 16, 2025

WORK LOCATION:

Job & Family Services

222 E. Central Parkway

Cincinnati, OH 45202

WORK HOURS: 40 hours per week

(Potential for Hybrid Remote Work Schedule)

Annual Salary: $48,339

NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.

Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.

REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION):

• Bachelor's Degree in Public Relations public administration, business administration, Social Work, Psychology, Special Education, Therapeutic Recreation, Sociology, Criminal Justice, Human Services (including a clinical practicum of at least one year), or a related field from an accredited college or university; AND
• One (1) year of experience processing/resolving complaints and/or auditing work processes
  
  
  

AGENCY-PREFERRED QUALIFICATIONS:

• Experience in Children’s Services
  
  
  

JOB DUTIES (SUMMARY):

REGULAR AND PUNCTUAL ATTENDANCE IS REQUIRED TO PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS:

• Reviews, researches, and responds to external customer inquiries, third party requests, and subpoenas for Children’s Services case record information for both open and closed cases. Redacts and copies confidential information and sensitive materials present in Children’s Services records. Coordinates with agency leadership, Section Chief, Manager, and Caseworker as necessary. Provides written summaries of pertinent and allowable case information. Maintains necessary records of information released.
• Distributes, requires and maintains copies of the Authorization for Release of Information and Waiver of Claims and/or the Director Designee Authorization to Release. Prepares and sends correspondence including Requests for Case Information Letter, Request for Case Information form, the Private Agency Records Request and or the Subpoena Record Letter.
• Consults with the Prosecutor’s Office regarding public records requests, as appropriate.
• Attends Court as necessary in the role of the HCJFS Records Custodian.
• Attends meetings, conferences, workshops, and training sessions to receive information of techniques, policies and procedures sued during performance of assigned duties. Assists in organizing and conducting training activities and developing and producing educational materials for clients and staff.
• Assist with scheduling Children’s Services hearings. Collects data and generates reports on cases upon request; is responsible for assistance with creating quarterly and year-end reports.
  
  
  

OTHER DUTIES AND RESPONSIBILITIES:

Performs other related duties as assigned.

Attends necessary approved training as required.

KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment)

Knowledge of: agency program areas, agency policies and procedures, business practices and principles; public relations; government structure and process;

Skill in: decision making, organizing information and data, effective communication

Ability to: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handle sensitive inquiries from public, government officials, support groups, and general public;

PHYSICAL and/or MENTAL REQUIREMENTS:

• Potentially reading/seeing and hearing traumatic events/situations
• Sitting for extended periods while working on the computer, home visits, court, meetings, etc.
  
  
  

BACKGROUND CHECKS REQUIRED:

Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee