Back Office Coordinator

Department: Municipal Civil Division

Location: 1000 Main Street, Cincinnati, Ohio 45202

Compensation: $21.59 / hour

Description

REPORTS TO: Supervisor, Municipal Criminal Case Management
EMPLOYMENT STATUS: Full Time
FLSA STATUS: Non-exempt
CIVIL SERVICE: Unclassified
LOCATION: 1000 Main Street, Cincinnati, Ohio 45202
WORK HOURS: 35 hours per week; Mon- Fri: 8:00 am- 4:00 pm
TRAVEL REQUIREMENTS: None
PAY RATE: $21.59 per hour
SUPERVISOR RESPONSIBILITIES: None

JOB OVERVIEW:
The Municipal Civil division processes filings and entries related to lawsuits with damages of $15,000 or less. This position provides services from prejudgment to post-judgment court filings. Specifically, the Case Management Team is responsible for origination of new cases, mailing new cases and garnishments daily, Certificates of Judgments, processing failed certified mail returns, transfer of cases, processing electronic filings and specific assignment commissioner tasks.

The ideal candidate shares our vision for the future, demonstrates our values of respect, integrity and fairness, kindness, and serving others, and is:

• Eager to learn - Demonstrates curiosity, adaptability, and a commitment to continuous improvement in understanding procedures.
• Committed to excellence - Strives for accuracy, efficiency, and professionalism in all aspects of their work, ensuring the highest standards in customer service.
• Team-oriented - Thrives in a collaborative environment, supporting colleagues and contributing to the overall success of the Bailiff Division.
• Big-picture thinker - Understands the impact of their role on the broader goals of the division and court operations.
  
  

Essential Duties

Clerical Services (40%)

• Perform various clerical tasks to assist with the efficient operation of the department.
• Assemble forms processed during the work shift in preparation for additional processing, scanning or filing.
• Sort and distribute incoming mail.

Data Entry (40%)

• Update data for documents into the Case Management System.
• Enters the necessary data to generate notifications by postcard/regular mail.
• Inputting/verifying new cases

Customer Service (20%)

• Greet the public and provide exceptional customer service, both in-person, phone and through mail and email correspondence.

OTHER DUTIES AS ASSIGNED

Skills, Knowledge & Expertise

Knowledge of:

• No specialized knowledge required.

Ability to:

• Interact and build relationships with people of diverse backgrounds, personalities and characteristics, including but not limited to age, gender-identity, race/ethnicity, religious beliefs, disability status, sexual orientation, socio-economic status, and physical appearance.
• Maintain professional demeanor at all times and acts in accordance with the office values - respect, integrity and fairness, kindness, and serving others.
• Provide excellent customer service.
• Multitask.
• Work collaboratively, as part of a team.

Skilled in:

• Customer service.
• Data entry and analysis. Skilled on a computer to quickly and accurately enter, access, update, and manipulate data. Needs to have strong attention to detail and a commitment to accuracy.
• Basic computer functions.
• Effective communication.
  
  

Qualifications

• High school diploma or equivalent.
• Prefer one (1) year of professional experience in an office environment, banking or customer service.
• Some experience in customer service.