What are the responsibilities and job description for the Front Desk Customer Service position at Hamilton County Clerk of Courts?
Department: Common Pleas Division
Location: 1000 Main Street, Cincinnati, Ohio 45202
Compensation: $21.59 / hour
REPORTS TO: Supervisor, Common Pleas Criminal
STATUS: Full-time, 35 hours/week, non-exempt, unclassified
JOB LOCATION: Hamilton County Courthouse (1000 Main St., Cincinnati, OH 45202)
HOURS: Monday – Friday; 8:00 am – 4:00 pm
TRAVEL REQUIREMENTS: No travel required
PAY GRADE: $21.59
SUPERVISORY RESPONSIBILITIES: No
JOB OVERVIEW:
The Front Desk Customer Service position is responsible for entering and updating data in the Case Management System for the Common Pleas Criminal Desk division with accuracy and timeliness. Key responsibilities include processing motions, entries, probation violation warrants, and courtroom capiases, and scanning court documents into the system. The role also involves providing exceptional customer service to court personnel, judges, outside agencies, and the public.
The ideal candidate shares our vision for the future, demonstrates our values of respect, integrity and fairness, kindness, and serving others, and is:
- Eager to learn - Demonstrates curiosity, adaptability, and a commitment to continuous improvement in understanding procedures.
- Committed to excellence - Strives for accuracy, efficiency, and professionalism in all aspects of their work, ensuring the highest standards in customer service.
- A Team-Oriented Mindset – Thrives in a collaborative environment, supporting colleagues and contributing to the overall success of the Finance Division.
- Big-picture thinker - Understands the impact of their role on the broader goals of the division and court operations.
50% DATA ENTRY
- Enter all information from judicial entries and other court documents into the Case Management System.
- Verifies information provided and ensures accurate completion.
- Process all entries, warrants/capiases, from common pleas courtrooms and probation department.
- Scans judicial entries, and all other court documents into the Case Management System
- Provides exceptional customer service when communicating with court personnel, other outside agencies, and the public in person, by phone and through mail and/or email correspondence
- Communicates with judges and court personnel to clarify and confirm data.
Preferred Skills, Knowledge and Expertise
Knowledge of:
- Common Pleas Criminal Court operations
- Laws, court processes, and court proceedings
- Interact and build relationships with people of diverse backgrounds, personalities and characteristics, including but not limited to age, gender-identity, race/ethnicity, religious beliefs, disability status, sexual orientation, socioeconomic status, and physical appearance.
- Maintain professional demeanor at all times and act in accordance with the office values - respect, integrity and fairness, kindness, and serving others.
- Re-evaluate priorities and adjust assignments as necessary
- Stay organized and focused on tasks in spite of interruptions
- To work as a team member as well as independently.
- Become proficient in job tasks through on the job training
- To ask for help when needed
- To earn trust and respect
- Handle large quantities of work or work under time pressure
- Data entry and analysis
- Basic computer functions
- Building positive relationships and working collaboratively with management and co-workers
- Communicating effectively (both orally and in writing)
- Interact with team, court personnel, attorneys, outside agencies, and the public when needed
- High school diploma or equivalent
- Clerk of Courts data entry experience preferred
- Court experience preferred
Salary : $22
