What are the responsibilities and job description for the 3rd Shift Front Desk Customer Service position at Hamilton County Clerk of Courts?
Description
REPORTS TO: Third Shift Manager, Municipal Criminal & Traffic
STATUS: Full-time, 35 hours/week, non-exempt, unclassified
JOB LOCATION: Hamilton County Justice Center
HOURS: Tuesday- Saturday; Tues – Fri ( 11PM - 7AM ); Sat ( 10pm - 7am )
TRAVEL REQUIREMENTS: No travel required
PAY RATE: $21.59
SUPERVISORY RESPONSIBILITIES: No
JOB OVERVIEW:
The Clerk 2 plays an important role in facilitating the daily operations of the Municipal Criminal and Traffic court by providing direct support to the public, legal professionals, and law enforcement agencies. This position requires a balance of strong customer service skills, attention to detail, and the ability to navigate documentation with accuracy. Success in this role requires:
- Customer Service & Communication – Providing clear, professional, and empathetic assistance to individuals navigating court processes, both in person and over the phone.
- Attention to Detail & Accuracy – Ensuring case records, financial transactions, and official documents are processed correctly and in compliance with court policies.
- Time Management & Multitasking – Managing a high volume of tasks efficiently while maintaining organization and adherence to deadlines.
- Technical Proficiency – Utilizing a case management system, online tools, and office software to process electronic filings, track case information, and maintain records.
- Professionalism & Discretion – Handling sensitive documents and interactions with impartiality, confidentiality, and adherence to ethical standards.
Essential Duties
Customer Service (75%)
- Provide exceptional customer service by assisting customers at the counter or over the telephone.
- Process paperwork based on standard procedures
- Enter data into the case management system for criminal, traffic, and probation cases in an accurate and timely manner.
- Scans criminal complaints and other court documents into the case management system.
- Collects fines and/or fees associated with bonds, criminal cases, and traffic cases.
Clerical Services (25%)
- Accepts or denies arrest warrants, complaints, and affidavits based on probable cause determination.
- Balance cash drawers at the end of the work shift & review any anomalies or out-of-balance conditions with managers.
- Sort and file case file jackets and paperwork.
OTHER DUTIES AS ASSIGNED
Preferred Skills, Knowledge and Expertise
Knowledge of:
- Basic mathematics for handling financial transactions and balancing cash drawers.
- Court procedures, legal terminology, and case management systems (preferred but not required).
- Confidentiality laws and best practices for handling sensitive information.
- Standard office practices, including record-keeping and document management.
Ability to:
- Communicate effectively, both verbally and in writing, with customers and legal professionals.
- Multitask and manage time efficiently in a fast-paced environment.
- Interpret and apply office and court policies, procedures, and guidelines.
- Analyze documents and determine compliance with established policies and standards.
- Maintain accuracy and attention to detail when entering data and processing documents.
- Work both independently and as part of a team, demonstrating adaptability and problem-solving skills.
- Handle stressful situations professionally and exercise sound judgment when dealing with difficult customers or sensitive legal matters.
Skilled in:
- Data entry, record-keeping, and case management system operations.
- Basic to intermediate computer functions, including Microsoft Office (Word, Excel, Outlook) and other relevant software.
- Cash handling, payment processing, and financial reconciliation.
- Scanning, filing, and organizing legal and administrative documents for efficient retrieval.
- Conflict resolution and de-escalation techniques when addressing customer concerns.
Qualifications
- High school diploma or equivalent; one (1) year of administrative experience; one (1) year of customer service experience; or
- Any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.
About Hamilton County Clerk of Courts
The Hamilton County Clerk of Courts serves as the official record-keeper for most of the county’s court system. Our office manages filings for the Municipal Court, Court of Common Pleas, Court of Domestic Relations, and the Ohio First District Court of Appeals. In addition, we oversee the processing of motor vehicle and watercraft titles, passport applications, and public access to court records and services.
Led by Clerk Pavan V. Parikh, an attorney, former U.S. Army Reserve officer, and lifelong Cincinnatian, the office is committed to modernizing court operations, expanding access to justice, and delivering exceptional public service. Under his leadership, we’ve implemented technology-driven solutions, enhanced transparency, and prioritized equitable service delivery for all residents of Hamilton County.
Our team is guided by the shared belief that government should be efficient, responsive, and accessible. We work every day to uphold the integrity of the judicial system while ensuring every individual, whether representing themselves or seeking guidance, receives respectful, timely, and professional support.
If you’re seeking a career where public service and innovation intersect, the Clerk of Courts offers the opportunity to make a meaningful impact in your community.
Salary : $22