What are the responsibilities and job description for the Credit Representative position at Hamilton Beach Brands, Inc.?
Hamilton Beach Brands, Inc., is a leading designer, marketer, and distributor of small household and commercial appliances. Our culture emphasizes hard work, ethical behavior, and teamwork. We are dedicated to creating products that have satisfied customers for over 100 years.
We are seeking a skilled and customer-focused Credit Representative to join our Corporate Finance team in Glen Allen, Virginia. In this role, you will support the company's financial health by evaluating customer creditworthiness, managing credit accounts, and driving timely collection of outstanding balances. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in building strong customer relationships, we'd love to meet you.
What You'll Do
- Proactively review customer accounts to identify past due or disputed invoices, initiate communication, and drive timely payment resolution.
- Research and resolve deductions and disputes by securing required documentation (e.g., proof of deliver) and ensuring accurate, complete follow-through.
- Navigate customer payment and dispute portals to submit invoices, manage cases, and pull payment remittance for cash application.
- Partner with the Supervisor to review customer financial statements and credit history to determine appropriate credit limits.
- Monitor internal procedures and recommend process improvements that enhance efficiency and minimize financial risk.
- Support internal and external audit activities by providing requested documentation and analysis.
- Bilingual (Spanish-speaking) skills are a plus, but not required.
What You Bring
- 5 years of B2B Accounts Receivable or Credit experience; bachelor's degree in Accounting, Finance, Business, or a related field preferred.
- Strong analytical skills with the ability to assess and interpret financial risk.
- Excellent communication, negotiation, and customer service abilities.
- Demonstrated ability to collaborate effectively within a team.
- Proficiency with Microsoft Office (especially Excel), ERP systems, and collaboration tools such as Outlook, Teams, SharePoint, and Word.
- Exceptional attention to detail and the ability to manage multiple accounts and deadlines simultaneously.
What We Offer
We provide a competitive compensation and benefits package designed to support your well-being and long-term success. Our offerings include:
- Comprehensive health, dental, and vision coverage
- Company HSA contributions
- 401(k) plan with immediate vesting
- Profit sharing
- Paid vacation, holidays, and a paid charitable day
- Summer hours to support work-life balance
- Employee discounts on Hamilton Beach products
At Hamilton Beach Brands, you'll be part of a collaborative team that values accountability, continuous improvement, and strong customer partnerships. This role offers the opportunity to make a direct impact on cash flow, credit policy, and customer experience - while advancing your career in corporate finance.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Our employees enjoy working in a tobacco-free and drug-free environment. We do not consider candidates who use tobacco products. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.