Customer Replenishment Planner - LATAM

Hamilton Beach Brands is a leading designer, marketer, and distributor of innovative household and commercial appliances trusted by consumers around the world. Founded in 1910 and headquartered in Glen Allen, Virginia, we develop and market a broad portfolio of products under well-known brands including Hamilton Beach®, Weston®, Lotus®, and Hamilton Beach Professional®.

For more than a century, our products have helped simplify everyday life – from preparing meals and beverages at home to supporting foodservice professionals in restaurants, hotels, and commercial kitchens.

Our culture is guided by a shared set of values that shape how we work and make decisions every day: Customer Obsession, People, Good Thinking, Ethics, Passion for Quality, Embrace Change, Teamwork, and commitment to Our Environment and Community.

At Hamilton Beach Brands, we look for people who are collaborative, curious, and motivated to make meaningful impact.

About the Role

The position has the main objective of processing customers’ orders in the division ensuring timely and accurate completion from entry to customer’s receipt in order to consistently meet or exceed customer’s expectations. The position must anticipate product availability challenges from both US and China product sourcing by building and maintaining efficient communication network with team members involved in most of HBB locations while responding directly to customers demands. This position is the most responsible for measuring and driving best-in-class customer service in the division.  

This is a hybrid position based in Miami, Florida, and will report to Director, Sales- LATAM.

What You’ll Do

•    Manage customer orders end‑to‑end, including entry, modifications, inventory vetting, order drops, and full fulfillment follow‑through.

•    Monitor product availability, anticipate shortages, and coordinate actions to resolve back‑order and supply issues across the division.

•    Oversee open orders through delivery, maintaining consistent communication with warehouses, distribution teams, and customers to ensure accurate, on‑time shipments.

•    Maintain updated country‑level forecasts aligned with customer needs and business requirements.

•    Track DI order status, support customer documentation needs, and ensure accuracy between DI invoicing and actual shipments to prevent discrepancies.

•    Coordinate required customer documentation, including Certificates of Origin, labeling compliance (Ecuador), and VASR job creation for PriceSmart and Sam’s Club.

•    Support claims, invoicing, pricing maintenance, and reporting, including price adjustments, monthly/quarterly customer reports, and FTZ documentation.

•    Provide administrative and operational support such as call handling, Logility monitoring, PowerPoint creation, and maintaining client pricing lists.

What We’re Looking For

•    College degree or equivalent experience.

•    A minimum of 5 years’ experience in demand planning and customer operations, with a focus on sales and distribution in the region, is preferred.

•    Ability to integrate, coordinate and drive inter-disciplinary teams’ members to perform successfully. 

•    Experience in the durable goods industry with shipments into Latin America is preferred.

•    Bilingual English Spanish is required.

•    Proficiency in Excel is required.

•    Experience in customer service/operations/demand/planning with customers common to HBB is preferred.

This description reflects general physical and environmental requirements necessary to perform the essential functions of the position.  Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.  

What We Offer

Hamilton Beach Brands offers a competitive compensation and benefits package designed to support your well-being and long-term success.  Our offerings include:

• Comprehensive medical, dental, and vision coverage
• Company HSA contributions
• 401(k) plan with immediate vesting
• Profit sharing program
• Paid vacation, holidays, and a paid charitable day
• Summer hours to support work-life balance
• Employee discounts on Hamilton Beach products

Applicants must be authorized to work for ANY employer in the U.S.  We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Our employees enjoy working in a tobacco-free and drug-free environment. We do not consider candidates who use tobacco products.   
 
Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov. 

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