What are the responsibilities and job description for the Inside Sales Representative / Client Advocate position at Hambleton Handyman?
Salary: Hourly ($23-$25/hour) Performance BonusesThe Client Advocate serves as the first point of contact for prospective and existing clients, building lasting relationships through exceptional service and consultative guidance. This role focuses on understanding client needs, educating them about our services, and ensuring a positive experience from initial contact through job completion. Our mission is to create happy paying clients who call us back time and time again, and this role is on the front lines of that mission.Duties & Responsibilities:Answer calls promptly and professionally with a warm, confident presenceMake outbound calls to follow up with leads and maintain client relationshipsListen carefully to understand clients needs, and offer tailored solutions that are in their best interestsEducate clients about our services and help them make informed decisionsSet clear expectations through positive, effective communicationRespond quickly to all leads, and follow up diligently to prevent opportunities from falling through the cracksFollow up on estimates, ensuring the clients have a professional and well explained written estimate of their potential project so they decide whether to move forward with the workBook jobs, taking detailed notes to ensure the scheduling department and craftsmen will be set up for successRequired Qualifications:Previous customer service experience requiredPrevious sales experience is strongly preferredComfort with phone-based communication throughout the workdayCompany Benefits:Health and Dental insurance plan10 Paid Holidays and PTO401k Retirement Plan including company matching contributionsLife Insurance PolicyEmployee rates for home improvement projects at your own home
Salary : $23 - $25