Responsibilities:

·         Design and deliver training programs for staff across multiple departments, with a focus on both in-person and virtual formats.

·         Develop instructional materials, including e-learning modules, job aids, and workshops, tailored to the specific needs of each department.

·         Coordinate and set up training sessions, ensuring all logistics, materials, and resources are in place.

·         Track attendance and maintain accurate records of training participation and completion.

·         Help roll out learning seminars across multiple departments and facilitate all training sessions.

·         Facilitate all Onboarding (New-Hire) trainings and serve as the trainer to conduct the week-long training. Be expected to travel to both the Spring Valley and the Brooklyn office.

·         Track the New-hire trainees' progress, conduct a 30/60/90-day follow-up with the trainees and their direct report to receive feedback on their on-boarding experience, and identify opportunities for improvement.

·         Handle administrative tasks, such as managing sign-in sheets, distributing materials, and coordinating with office management.

·         Assess training effectiveness through feedback, performance metrics, and continuous improvement initiatives.

·         Ensure all training content aligns with regulatory requirements and company policies.

·         Manage the learning management system (LMS) and track employee progress and certification.

Qualifications/Skills

·         Strong background in healthcare, preferably with hands-on experience in a managed care or healthcare setting.

·         Proven experience in instructional design; familiarity with adult learning principles is a plus.

·         Familiarity with e-learning authoring tools (e.g., Articulate, Captivate) and/or learning management systems (LMS) preferred.

·         Strong communication skills to support interdepartmental collaboration, written correspondence, meetings, and issue resolution; contributes to training material development and facilitates training.

·         Strong project management and organizational abilities to oversee multiple training initiatives simultaneously.