What are the responsibilities and job description for the Support Staff position at HALO Diagnostics?
Summary/Objective: Support staff helps in every facet of our day-to-day operations. From check-in, to scheduling, our support staff make sure our center runs smoothly, and aids patients and staff, in any need possible.
Support Staff Job Responsibilities:
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Supports the center, in various roles, with various tasks.
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Help patient’s complete registration process.
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Schedule patients for follow up or same day appointments.
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Assist with rooming patients, as needed.
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Maintain workspace cleanliness, restock clerical equipment, and keep lobby clean.
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Reviews schedules and reports to confirm patient appointments.
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Relay information accurately and promptly between patients and staff.
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Warm hand off any connecting calls between patients, offices, and staff.
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Perform other tasks, as assigned, or needed by leaders.
Competencies
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Ability to interact with patients, staff, and physicians in a professional and compassionate manner.
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Strong clinical knowledge (breast health, medications, etc.)
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Able to assess, plan, intervene, and evaluate the physical, emotional, and educational needs of patients.
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Advanced knowledge of current screening, diagnostic tools, and treatment options for breast cancer patients.
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Strong interpersonal skills
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Strong oral and written communication skills
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Strong ability to multi-task.
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Demonstrate strong ability to be flexible and receptive to new ideas and be able to lead and/or participate in change in ever changing breast health situations.
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Good knowledge of and ability to perform sterile procedures.
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Strong computer skills (Word, Excel, PowerPoint, etc.)
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Strong ability to be detail oriented.
Supervisory Responsibility: N/A
Work Environment: This job operates in a professional office environment. This role routinely uses standard office and/or medical equipment.
Physical Demands: While performing the duties of this job, the employee frequently is required to stand; walk; use a computer; The employee is occasionally required to sit for prolonged periods; The employee must occasionally lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday. This position may require a variety of hours and possible occasional weekend work.
Travel: N/A
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:Education and Experience: High School graduate or equivalent, customer service experience, medical office, terminology and anatomy. Referrals & authorizations experience.
Salary : $21 - $23