What are the responsibilities and job description for the Account Operational Executive - New England (Boston/Hartford/Providence) position at HALO Diagnostics?
Account Operational Executive
New England - supporting sites in Connecticut; Rhode Island and Massachusetts
Full-Time | $100,000–$120,000 Equity | Healthcare | Leadership | Patient Experience
About HALO Diagnostics
At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives.
We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager. In this role, you’ll lead a team of 10 Patient Navigators across multiple sites in the New England area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.
What You’ll Do
Lead & Manage Teams
- Directly manage a team of 10 non-exempt Patient Navigators across multiple New England area sites
- Monitor team performance, provide feedback, and conduct regular evaluations
- Oversee attendance, approve time sheets, and manage time-off coordination
- Initiate disciplinary action and ensure team accountability as needed
Champion Patient Experience
- Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
- Support Patient Navigators who guide patients through imaging and genetic testing journeys
- Serve as the operational link between frontline teams and leadership
Drive Operational Excellence
- Refine and maintain site workflows to support efficient patient flow and service delivery
- Partner closely with partner Site Managers to ensure seamless day-to-day operations
- Identify and resolve operational issues through data-driven decision-making and KPI analysis
Develop & Train Talent
- Train new hires and support ongoing team development in collaboration with the National Training Team
- Lead onboarding efforts for new team members and ensure readiness for new site launches
- Promote a culture of continuous learning and improvement
Collaborate Across Teams
- Serve as a key liaison between account management, training, and leadership teams
- Contribute to company-wide projects including new imaging center rollouts and staff transitions
Account Operational Executive
Nashville, TN area - supporting sites in Murfreesboro, Hendersonville, Franklin, Brentwood
Full-Time | $100,000–$120,000 Equity | Healthcare | Leadership | Patient Experience
Hybrid - Remote
About HALO Diagnostics
At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives.
We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager. In this role, you’ll lead a team of 10 Patient Navigators across multiple sites in Nashville and the surrounding area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.
What You’ll Do
Lead & Manage Teams
- Directly manage a team of 10 non-exempt Patient Navigators across multiple Tennessee-area sites
- Monitor team performance, provide feedback, and conduct regular evaluations
- Oversee attendance, approve time sheets, and manage time-off coordination
- Initiate disciplinary action and ensure team accountability as needed
Champion Patient Experience
- Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
- Support Patient Navigators who guide patients through imaging and genetic testing journeys
- Serve as the operational link between frontline teams and leadership
Drive Operational Excellence
- Refine and maintain site workflows to support efficient patient flow and service delivery
- Partner closely with partner Site Managers to ensure seamless day-to-day operations
- Identify and resolve operational issues through data-driven decision-making and KPI analysis
Develop & Train Talent
- Train new hires and support ongoing team development in collaboration with the National Training Team
- Lead onboarding efforts for new team members and ensure readiness for new site launches
- Promote a culture of continuous learning and improvement
Collaborate Across Teams
- Serve as a key liaison between account management, training, and leadership teams
- Contribute to company-wide projects including new imaging center rollouts and staff transitions
Education
- Bachelor's degree in healthcare administration, Business Administration, Operations Management, or a related field required
- Equivalent combination of education and relevant healthcare operations experience will be considered
Required Experience
- 5-8 years of progressive experience in healthcare operations, account management, or clinical support leadership
- 3 years of people management experience, including direct supervision of teams of 8-10 employees
- Experience supporting multi-site healthcare operations (imaging centers, diagnostics, outpatient clinics, labs, or similar environments).
- Proven ability to manage non-exempt staff, including scheduling, timekeeping, performance management, and corrective action
- Demonstrated success improving patient experience, workflow efficiency, and operational KPIs
- Strong collaboration experience with clinical partners, site leadership, and cross-functional teams
- Comfortable operating in fast-growing or scaling healthcare organizations
- Experience leading teams involved in patient navigation, care coordination, or patient access services
- Hands-on involvement in new site launches, operational rollouts, or market expansions
- Experience working in hybrid or partially remote leadership models
- Familiarity with HIPAA compliance, healthcare regulations, and patient privacy standard
Other Requirements:
- Excellent communication and organizational skills
- Ability to travel locally at least 50% of the time
- Proficiency with Microsoft Office Suite, especially Excel
- A flexible, hands-on approach with the ability to pivot as needed
Why Join HALO Dx?
- Competitive Compensation: $100,000–$120,000 annually
- Equity Options: Be part of a fast-growing, tech-forward healthcare company
- Comprehensive Benefits: Medical, dental, vision, 401(k), and more
- Make an Impact: Help transform lives through precision diagnostics and early detection
- Career Growth: Opportunity to scale with a nationwide healthcare innovator
Salary : $100,000 - $120,000