Account Operational Executive - Raleigh, NC

Account Operational Executive

Raleigh, NC

Full-Time | $100,000–$120,000 Equity | Healthcare | Leadership | Patient Experience

Hybrid - Remote

About HALO Diagnostics

At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives.

We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager. In this role, you’ll lead a team of 10 Patient Navigators across multiple sites in Raleigh and the surrounding area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.

What You’ll Do

Lead & Manage Teams

• Directly manage a team of 10 non-exempt Patient Navigators across multiple Raleigh-area sites
• Monitor team performance, provide feedback, and conduct regular evaluations
• Oversee attendance, approve time sheets, and manage time-off coordination
• Initiate disciplinary action and ensure team accountability as needed

Champion Patient Experience

• Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
• Support Patient Navigators who guide patients through imaging and genetic testing journeys
• Serve as the operational link between frontline teams and leadership

Drive Operational Excellence

• Refine and maintain site workflows to support efficient patient flow and service delivery
• Partner closely with partner Site Managers to ensure seamless day-to-day operations
• Identify and resolve operational issues through data-driven decision-making and KPI analysis

Develop & Train Talent

• Train new hires and support ongoing team development in collaboration with the National Training Team
• Lead onboarding efforts for new team members and ensure readiness for new site launches
• Promote a culture of continuous learning and improvement

Collaborate Across Teams

• Serve as a key liaison between account management, training, and leadership teams
• Contribute to company-wide projects including new imaging center rollouts and staff transitions

Why Join HALO Dx?

• Competitive Compensation: $100,000–$120,000 annually
• Equity Options: Be part of a fast-growing, tech-forward healthcare company
• Comprehensive Benefits: Medical, dental, vision, 401(k), and more
• Make an Impact: Help transform lives through precision diagnostics and early detection
• Career Growth: Opportunity to scale with a nationwide healthcare innovator

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or a related field required
• Equivalent combination of education and relevant healthcare operations experience will be considered

Required Experience

• 5-8 years of progressive experience in healthcare operations, account management, or clinical support leadership
• 3 years of people management experience, including direct supervision of teams of 8-10 employees 
• Experience supporting multi-site healthcare operations (imaging centers, diagnostics, outpatient clinics, labs, or similar environments). 
• Proven ability to manage non-exempt staff, including scheduling, timekeeping, performance management, and corrective action
• Demonstrated success improving patient experience, workflow efficiency, and operational KPIs
• Strong collaboration experience with clinical partners, site leadership, and cross-functional teams
• Comfortable operating in fast-growing or scaling healthcare organizations
• Experience leading teams involved in patient navigation, care coordination, or patient access services
• Hands-on involvement in new site launches, operational rollouts, or market expansions
• Experience working in hybrid or partially remote leadership models
• Familiarity with HIPAA compliance, healthcare regulations, and patient privacy standard  

Other Requirements:

• Excellent communication and organizational skills
• Ability to travel locally at least 50% of the time
• Proficiency with Microsoft Office Suite, especially Excel
• A flexible, hands-on approach with the ability to pivot as needed

Salary : $100,000 - $120,000