Senior Account Manager

Senior Account Manager

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40 sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

HALO is looking for a Senior Account Manager to join our high-growth company.

You will be in a senior level position assigned to a Sales Team with a focus on expanding client accounts. This is a sales-driven position involving both client and project management. You will succeed based on your exceptional industry knowledge, client and vendor relationships, expansive knowledge of brand guidelines and project management methods.

This position will sit onsite in Orlando, FL 5 days per week.

Responsibilities

• Act as a key point of contact for client communication and requests
• Strategically use client relationships and project history knowledge to explore and develop new opportunities
• Responsible for successfully implementation and execution of sales projects which contribute to meeting targeted revenue growth plans for client accounts
• Manage multiple projects with varying clients, timelines, priorities, costs, and logistical complexities
• Onboard new clients and ensuring they understand the company’s order and approval processes, quality standards and production timelines
• Produce creative and accurate quotes and presentations using innovative product ideas to support the client’s branding approach and marketing goals
• Demonstrate advanced knowledge of manufacturing and decoration processes as well as supplier and product resources
• Utilize vendor relationships and internal resources for resourceful sourcing and quoting strategies, balancing the client’s and company’s business needs
• Communicate project changes, order timelines and status updates to internal and external stakeholders, ensuring on-time and on-budget delivery while successfully managing and meeting client expectations
• Proactively working with internal departments and operations resources to account for all aspects of project scope and adjusting as needed
• Use experience with internal teams, including Creative, Import, Compliance and HALO resources to expand company and project value to clients
• Coach, mentor and train team members as requested
• Maintain accurate and up-to-date records of quotes, orders and art proofs
• Generate reports to track open orders and billing progress

Requirements

• Bachelor's degree (BA) in marketing, communications, business or related field, or equivalent combination of experience and education
• Some experience in or exposure to the promotional products industry
• 5 years of experience in corporate marketing, related agency or project management role
• Excellent oral, written and interpersonal communication skills
• Strong business math experience
• Detail oriented, exceptional organizational skills and the ability to deliver under deadlines with a high level of accuracy
• Strong work ethic that supports working independently, under minimal supervision as well as the ability to work effectively in a collaborative team environment with a dynamic range of people
• Ability to handle sensitive situations with tact and well-reasoned judgment
• Proven ability to provide outstanding client service
• Curious, flexible and good humored with a positive “can do” attitude
• Ability to effectively provide, receive and respond positively to constructive feedback
• Willing to proactively seek out information, training and other resources needed to facilitate continual professional development necessary to be successful in this position
• Proficient in Microsoft applications (Word, Excel, Outlook and PowerPoint)
• Proficient in ERP systems

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.

Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.

More About HALO:

At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.

• Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
• Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
• Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
• Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.