What are the responsibilities and job description for the Guest Service Manager position at Hallmark Resort Cannon Beach?
AM Guest Services Manager
Location: Cannon Beach Schedule: Morning/Afternoon Position Type: Full-Time, Exempt
Join Our Team in Cannon Beach
Hallmark Resort & Spa in Cannon Beach is a beloved oceanfront destination known for heartfelt hospitality, stunning views, and exceptional guest experiences. We are locally owned, team-driven, and committed to creating “Hallmarkable” moments for every guest.
We’re looking for an AM Guest Services Manager who enjoys leading from the floor, building strong teams, and creating memorable guest experiences.
About the Role
This role partners with the PM Guest Services Manager to lead Front Desk, Gift Shop and Spa operations, with a focus on morning and afternoon shifts. You’ll play a key role in setting the tone for the guest experience – supporting your team, solving problems in real time, and ensuring every guest interaction feels thoughtful and seamless.
What You’ll Do
- Lead morning/afternoon operations at the Front Desk and Spa
- Coach, support, and develop front desk agents and night auditors
- Partner closely with your fellow Guest Services Manager to ensure consistency across shifts
- Hire, train, and build a strong, engaged team
- Step in to resolve guest concerns with care and professionalism
- Monitor guest satisfaction and team engagement
- Support scheduling, daily operations, and department goals
Qualifications
- Minimum of 1 year hospitality management experience at the front desk required
- Experience training and mentoring team members preferred
- Spa experience a plus
- Night audit experience a plus
- Strong communication, organization, and problem-solving skills
- Proficiency in Microsoft Office; WebRezPro experience preferred
What We Offer
- Medical, dental, vision Vacation & Sick Time
- 401(k) with company match
- ESOP (Employee Ownership)
- Employee discounts
- Opportunities to grow within a supportive, people-focused company
- A stunning coastal work environmentIf you’re passionate about hospitality and enjoy leading a team to deliver something truly special, we’d love to hear from you.
Pay: $50,000.00 - $55,000.00 per year
Work Location: In person
Salary : $50,000 - $55,000