Technical Business Analyst

Job Description:

• Team-player who approaches challenges with curiosity, passion, and attention to detail, to champion the customer experience
• 8 years of business analytics and/or product owner related experience
• eCommerce / digital retail experience – mobile app (both iOS and Android) / mobile Web / desktop
• eCommerce Ordering experience is ideal but not required
• B2C experience is ideal but not required
• Experience with SCRUM and Agile practices, leveraging either ADO or JIRA
• Experience with Analytics (e.g. Adobe) and customer feedback tools (e.g. Medallia)
• Ability to understand business requirements (sometimes technical requirements) and translate into user stories i.e., incremental pieces of work our engineers can deliver on in sprint
• Technical background/proficiency: High level knowledge of APIs / micro services and ability to understand contracts (i.e., requests / responses)

Job Responsibilities:

• Advise clients on requirements for the organization and translate those to programmers and developers.
• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
• Advise clients regarding the nature of the information processing or computation needs.
• Advise management on current system principles and necessary updates and recommendations.
• Supervise the expansion or modification of system to serve new purposes or improve workflow.
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
• Train staff and users to work with computer systems and programs.

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail, and interpersonal skills.
• Strong ability to work independently and manage one’s time.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Strong knowledge of design techniques and principles involved in production of drawings and models.
• Strong knowledge of computer software, such as Visual Basic, Java, SQL, etc.

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• MBA or other related advanced degree preferred.
• 8-10 years’ experience required