What are the responsibilities and job description for the Oracle Cloud CC&B Senior Functional Consultant position at Hallmark Global Solutions Ltd?
Oracle Cloud CC&B Senior Functional Consultant
Location : Huston TX
Job Summa
ryExperienced Oracle Utilities CC&B Senior Functional Consultant responsible for implementing, configuring, enhancing, and supporting Oracle Customer Care & Billing (CC&B) solutions for utility organization
s.The consultant serves as a bridge between business stakeholders and technical teams, ensuring that customer service, billing, payments, collections, meter-to-cash, and regulatory requirements are effectively translated into Oracle CC&B solution
s.
Key Roles and Responsibilit
ies1. Business Requirements Analy
- sisConduct workshops with business users, SMEs, and stakeholde
- rs.Gather, analyze, and document business requiremen
- ts.Perform gap analysis between business processes and Oracle CC&B functionali
- ty.Prepa
- re:Functional Requirement Documents (F
- RD)Business Requirement Documents (B
- RD)Solution Design Documents (S
- DD)Recommend best practices based on Oracle Utilities standar
ds.
2. Functional Solution De
- signDesign end-to-end utility business processes within Oracle CC&am
- p;B.Configure and customize CC&B functionalities according to business requireme
nts.Def
- ine:Customer Manage
- mentAccount Manage
- mentPremise and Service Point Manage
- mentBil
- lingPaym
- entsCollect
- ionsAdjustm
- entsCredit & Collect
- ionsCustomer Service Requ
- estsCreate functional specifications for extensions and customizati
ons.
3. Oracle CC&B Configur
ationConfi
- gure:Rate Sche
- dulesBill Determi
- nantsBilling C
- yclesService Agree
- mentsPayment Arrange
- mentsCollection Proc
- essesTo-Do Manag
- ementCustomer Cl
- assesAccount
TypesAdditional responsibili
- ties:Support Oracle Utilities Application Framework configura
- tion.Manage business rules and process automa
tion.
4. Integration Mana
gementDefine integration requirements between Oracle CC&
- B and:Oracle Meter Data Management
- (MDM)Oracle Customer to Meter
- (C2M)Oracle Utilities Ana
- lyticsOracle Fina
- nci