What are the responsibilities and job description for the MES Application Support Lead position at Hallmark Global Solutions Ltd?
Role: MES Support Engineer / MES Application Support Lead
Location: Grand Rapids, MI (Onsite)
Overvie
wSeeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on ThingWorx technology and includes the following applications
:
Connected Work Cell (CW
C)Asset Monitoring & Utilization (AM
U)Real-Time Production Performance Monitoring (RTPPM) The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integration
s.
Key Responsibilit
ies
MES Application Sup
port
Provide operational support for ThingWorx-based MES applications (CWC, AMU, RT
PPM).Manage incident, service request, defect, and deployment-related tic
kets.Perform ticket triage, prioritization, tracking, escalation, and clo
sure.Support production stabilization, hypercare, and post-deployment activi
ties.Coordinate issue resolution across business, plant operations, infrastructure, application, and integration t
eams.Integration Su
pport
Monitor and support integrations between ME
S and:
Oracle E-Business Suite (Kit
tyhaw
k)TIPQAData Lake / R
edshiftWebMethods int
erfacesIGS / OPC-UA / Databridge communications MTConnect and Kepware environments Brady Printers and Laser Etching systems System Administration & Main
tenance
Monitor application health, alerts, performance, CPU and memory util
ization.Support software patching, upgrades, security updates, and validation
testing.Coordinate maintenance activities and planned
outages.Support lower environments (Development and QA) and validate changes before production dep
loyment.Maintain support documentation, procedures, ticket updates, and operation
al logs.Operational & Reporting
Support
Provide daily status reporting on incidents, risks, blockers, and esc
alations.Participate in operational reviews, leadership updates, deployment checkpoints, and handoff
meetings.Deliver monthly SLA and operational performance reports, i
ncluding:System ava
ilabilityTicket volumes and resolutio
n metricsRoot cause
analysisCorrective and preventiv
e actionsRequired Technic
al Skills
Candidates must demonstrate expe
rience in:
Manufacturing Execution Sy
stems (MES)PTC ThingWo
rx PlatformMicrosoft
SQL ServerAuthentication / Single Si
gn-On (SSO)SSL Certificates and Security Administration PLC / SCADA Integrations Kepware, MTConnect, IGS or similar industrial connectivity platforms Application Monitoring and Performance Tuning Backup and Recovery Processes Troubleshooting across Application, Network, and Device Layers Operational Technology (OT) Networks ServiceNow ITIL-based Suppor