What are the responsibilities and job description for the Field Technical Support Rep position at Hallmark Global Solutions Ltd?
Title
: Field Technical Support Rep
Location
: Slater, IA 50244
Essential Job Functions:
- Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
- Assist with infrastructure projects and assignments.
- Participate in basic monitoring and routine troubleshooting of infrastructure systems.
- Collaborate with team members to address infrastructure challenges and daily operational tasks.
- Support the creation and maintenance of infrastructure documentation.
- Develop and improve technical skills through on-the-job experience.
- Show eagerness to learn and gain expertise in infrastructure services.
- Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 2 years of relevant work experience.
- Proven experience in infrastructure technology analysis.
- Proficiencies in data analysis and technical knowledge.
- A continuous learner that stays abreast with industry knowledge and technology.
Other Qualifications:
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as CompTIA A , Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus.