What are the responsibilities and job description for the Industrial Supply Chain Manager position at Hallmark Global Solutions Ltd?
Title:
Industrial Supply Chain Manager
Location:
Hugoton, Kansas
Job Summary:
The Industrial Dairy Supply Chain Lead will ensure the seamless execution of supply chain activities across our dairy operations, acting as the primary counterpart to customers on supply chain topics. This role balances commercial commitments with operational execution, overseeing inbound milk management, production scheduling, inventory flow, and outbound logistics. This position plays a critical part in translating customer expectations into operational delivery, driving both reliability and service excellence.
Responsibilities:
Customer & Business Development Interface:
- Serve as the main supply chain contact for customers, handling escalations and ensuring issues are resolved quickly and effectively.
- Collaborate with the Business Development Director and commercial teams to translate customer forecasts and contracts into executable supply plans.
- Provide regular service level reporting and proactively identify risks to customer satisfaction.
Planning & Scheduling:
- Lead the short- and medium-term production planning, aligning raw milk intake with customer demand and plant capacity.
- Optimize schedules for efficiency, service levels, and cost effectiveness.
- Maintain rolling forecasts and adjust plans dynamically based on milk supply variability and customer order changes.
Inbound Milk & Plant Coordination:
- Oversee the inbound raw milk process from suppliers/cooperatives, ensuring volumes, quality, and timing meet requirements.
- Align intake with plant operations to secure continuous production flows.
- Track milk supply versus forecast, escalating deviations and proposing corrective actions.
Supply Chain Operations & Logistics:
- Manage inventory, warehousing, and outbound distribution of finished dairy products.
- Coordinate with logistics providers to ensure on-time, in-full (OTIF) deliveries to customers.
- Support cost efficiency and sustainability initiatives across the supply chain.
Performance & Continuous Improvement:
- Define and monitor KPIs such as service levels, OTIF, plant utilization, and inventory turns.
- Drive continuous improvement in planning accuracy, supply reliability, and operational responsiveness.
- Partner cross-functionally (operations, quality, finance, BD) to strengthen the end-to-end supply chain.
Required Skills:
- Bachelor's degree in supply chain, Operations, Industrial Engineering, Dairy/Food Science, or related field.
- 5–7 years of experience in supply chain management, production planning, or logistics, ideally in dairy or food processing.
- Strong track record of customer service and escalation management.
- Proficiency with ERP and planning systems (SAP, Oracle, or equivalent).
- Solid understanding of dairy supply dynamics and regulatory requirements.
- Excellent communication, problem-solving, and negotiation skills.
- Customer-first mindset: ensuring supply reliability in line with commercial promises.
- Cross-functional leadership: able to coordinate between BD, operations, and customers.
- Analytical and structured: turning data into actionable insights for planning.
- Agility and resilience: navigating variability in milk supply and market demand.
- Continuous improvement orientation: committed to optimizing processes and service levels.