What are the responsibilities and job description for the Field Technical Support Rep position at Hallmark Global Solutions Ltd?
Title: Field Technical Support Rep
Location: Boise, ID - 83714 - Onsite
Required Skills:
- Win 11 support
- Hardware/software install, troubleshooting and deployments
- Ticket Management
- Customer Service
Essential Job Functions:
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to the implementation of infrastructure projects and assignments.
- Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.
- Work with the team to enhance infrastructure effectiveness and address technical challenges.
- Support the development of infrastructure documentation, including incident logs and configuration records.
- Apply technical knowledge to address infrastructure-related challenges.
- Follow established best practices and standards in infrastructure service delivery.
- Utilize technical skills to address infrastructure issues and incidents.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 3 years of relevant work experience in industry, with a minimum of 1 years in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and technical knowledge
- A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
- Onsite in Boise ID, USA - 5 days per week (40 hours)
- Windows 11, software install/troubleshooting, PC hardware break/fix. Service Now ticketing system