What are the responsibilities and job description for the Receptionist - Highlands on the East Side position at HallKeen Management?
Job Title: Receptionist
Location: The Highlands on the East Side Providence, RI 02906
Hours: Part Time 4pm-7pm, includes some weekends
Job Description:
Responsible for operating telephone/communication center and serving as the information/referral center
for all residents, staff, and departments. Provides services and support to staff in a manner that meets or
exceeds community expectations.
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or
without appropriate reasonable accommodation.
- Answers incoming telephone calls in a cheerful and marketing-oriented way, determines
purpose of callers, and forwards calls to appropriate personnel or department.
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are
unavailable.
- Answers general questions about the community and provides callers with address,
directions, and other information and refers other specific questions to appropriate staff.
- Welcomes on-site visitors, determines nature of business, and announces visitors to
appropriate personnel.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes
incoming faxes.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents
when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Collects rent checks from residents and family members and provides needed information to
Business Office Manager.
- May perform other duties as assigned.
Minimum Qualifications:
- High school diploma or general education degree (GED); or one to three years related
experience and/or training; or equivalent combination of education and experience.
- Able to read and comprehend instructions, short correspondence, and memos. Able to write
correspondence. Able to effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the organization.
- Able to apply common sense understanding to carry out detailed but uninvolved written or
oral instructions.
- Able to operate: telephone, copy/fax machine. Able to work various schedules and shifts as
needed.
To apply or refer a qualified applicant please send completed application and/or resume to
Pamela Tetreault at ptetreault@HallKeen.com
