Concierge Front Desk - Maple Ridge Lodge

Job Title: Concierge Front Desk

Location: Maple Ridge Lodge Assisted Living Essex Junction, VT 05452

Hours: Part Time Tuesday through Thursday 4pm-8pm and every other weekend 8am-4pm

Job Summary:

Maple Ridge Lodge Assisted Living is actively seeking part time concierges. The right candidate will be responsible
for operating telephone/communication center and serving as the information/referral center for all residents, staff,

and departments and must be able to work independently and with a team. This position’s mainly provides services

and support to staff in a manner that meets or exceeds community expectations.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or without

appropriate reasonable accommodation. 

Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of
callers, and forwards calls to appropriate personnel or department. 

Fills out Sales Inquiry cards for Community Relations Director. 

Takes and delivers messages or transfers calls to voice mail when appropriate personnel are
unavailable. 

Answers general questions about the community and provides callers with address, directions, and
other information and refers other specific questions to appropriate staff. 

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate
personnel. 

Coordinates guestroom reservations. 

Receives, sorts, and routes mail, and maintains and routes publications. 

Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. 

Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when
necessary. 

Performs other clerical duties as needed, such as filing, photocopying, and collating. 

Maintains data base for Sales Manager by inputting detail data on to Move N Software. 

Coordinates all Move N door cards, packets and updates resident listing with phone number and
name. 

Makes sales packets for sales manager when needed 

Puts together all event planning materials for sales manager. 

Collects rent checks from residents and family members and provides needed information to Business
Office Manager and Executive Director. 

Collects money for meal tickets, etc. 

May perform other duties as assigned.

Minimum Qualifications: 

High school diploma or general education degree (GED); or one to three years related experience
and/or training; or equivalent combination of education and experience. 

Able to read and comprehend simple instructions, short correspondence, and memos. Able to write
simple correspondence. Able to effectively present information in one-on-one and small group

situations to customers, clients, and other employees of the organization. 

Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's. 

Able to apply common sense understanding to carry out detailed but uninvolved written or oral
instructions. Able to deal with problems involving a few concrete variables in standardized

situations. 

Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to
work various schedules and shifts as needed.

Required Behavior: 

Arrives to work on time. 

Absence and tardiness is minimal. 

Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer
satisfaction; deals with service failures and prioritizes customer needs. 

Able to clearly present information through the spoken word; reads and interprets complex
information; talks with residents, family members and customers; listens well. 

Able to communicate with others in a warm and helpful manner while simultaneously building
credibility and rapport. 

Able to work cooperatively with a group of people to achieve goals and objectives. 

Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents
inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly. 

Able to work various schedules and shifts as needed. 

Able to work various tasks as when asked by your supervisor. 

Able to keep an open mind and change opinions on the basis of new information; performs a variety
tasks and changes focus quickly as demands change; manages transitions effectively from task to

task; adapts to varying customer needs.

Physical Demands: 

Physically able to move at least 50 lbs. without assistance. 

Physically able to bend, reach, and work in small areas. 

Physically able to push and pull equipment and furnishings. 

Physically able to stand for long periods of time.

If you are interested in applying or know someone to refer for the position please e-mail

resume to kmunzir@mapleridgeessex.com