Front Desk Receptionist

*****NO ON CALLS, NIGHTS, WEEKENDS, OR HOLIDAYS****

**PREFFERED BILINGUAL IN SPANISH**

POSITION PURPOSE:

The Registration Coordinator is responsible for facilitating the efficient flow of patients through accurate and timely scheduling and admissions.

KEY RESPONSIBILITIES:

The Registration Coordinator will be responsible for scheduling clinical appointments, invasive and operative procedures. This person will also ensure that all pertinent forms and documents are completed. Schedule patients for surgeries and procedures and give proper instructions of facility guidelines and financial responsibility prior to the date of service i.e. Labs, X-Ray, and Scans. The Surgical Coordinator will also contact the vendor or representative for special instruments that are requested by the physician. Greet patients in a friendly and professional manner. Answer all phone calls and take appropriate action for the facility. Communicate with Physicians when necessary. File chart notes and other medical information in the appropriate chart.

DUTIES:

· Responsible for ensuring all patients accurately and completely fill out the forms required.

· Obtain updated Patient Demographic form and signature on existing patients as needed.

· Enter all patient demographics and information into the facility software system.

· Assist in the verification, pre-certification, and obtaining authorized coverage for all scheduled procedures at the facility prior to the date of services; and obtaining Letter of Protection from Attorney's when necessary.

· Ensure and prepare facility billing inaccurate and complete format.

· Maintain an organized filing system for all important documentation.

· Act as a patient advocate and ensure a pleasant patient experience.

· Answer phone in a pleasant/responsive manner and direct calls appropriately.

· Maintain patient files in accordance with various governmental and practice standards.

· Obtain physician authorization to release medical records.

· Maintain open communication with physicians' medical staff.

OTHER DUTIES

· This person is expected to work beyond scheduled hours if circumstances require it as determined by Business Office Manager.

· Accepts and acts per positive constructive criticism to upgrade abilities, as observed by Business Office Manager and Administrator.

· Uses free time constructively as determined by the Business Office Manager.

· Will perform all other duties as assigned, as determined by Business Office Manager.

· Responsive to patient needs solving patient problems and issues.

· Ensure physician billing is in the requisite division format prior to delivery to the billing department.

· Ensure that all patient visits have billing documentation that is submitted to the billing department.

· Filing, faxing and copying as requested.

· Prepare correspondence/forms/letters etc. as requested by patients and faculty.

· Experience with computerized scheduling systems and multi-line telephones.

· Experience with clinic procedures for pulling and tracking medical charts, x-rays, and other patient-related documents.

· Working knowledge of medical terminology.

· Working knowledge of using ICD-9 AND CPT Codes.

QUALIFICATIONS:

· High School Graduate.

· Minimum of one (1) year related experience.

· Bilingual (English/Spanish).

· Possess knowledge of modern office equipment, systems, and procedures.

· Ability to work independently and take initiative to improve overall office operations.

· Strong interpersonal skills.

· Computer Literate.

· Relies on instructions and pre-established guidelines to perform the functions of the job.

· Works with limited supervision.

· A certain degree of creativity and latitude is required.

· Demonstrates initiative.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Registration Coordinator: 1 year (Required)
• Insurance verification: 1 year (Required)

Work Location: In person

Salary : $16 - $19