Private Events Manager

The Private Events Manager is primarily responsible for managing the planning, coordination, and execution of private events across campus venues at the Hall of Fame Village. This role oversees the event planning process from initial booking through event execution while ensuring operational readiness and an exceptional client experience.

The Private Events Manager works closely with various Operations departments including food & beverage, guest services, security, technical production, and facilities to ensure events are executed efficiently and profitably.

Essential Job Functions/Responsibilities:

·       Provide superior guest service to visitors, guests, clients, vendors, and staff. 

·       Supervision of assigned staff, assuming day-to-day responsibilities for personnel related matters that include but are not limited to:

-      Assist during interview process, onboarding, and training new hires.

-      Complete annual performance reviews for all supervised staff.

-      Provide continuous feedback, supervision, and coaching to all supervised staff.

-      Formal discipline supervised staff in conjunction with Human Resources.

-      Create and maintain schedule, assignments, and attendance.

-      Approve time clocks and make adjustments as needed.

-      Respond in a timely manner to calls, texts, inquiries, and emails.

-      Enforce uniform protocol.

·       Event Planning & Client Management

-      Manage private event planning from contract through event execution.

-      Serve as the primary client contact throughout the planning process.

-      Conduct client meetings, site visits, and event walkthroughs.

-      Develop event timelines and planning documentation.

·       Revenue & Event Growth

-      Support the development and growth of private event revenue opportunities.

-      Identify opportunities to increase event revenue through upgraded packages and services.

-      Support campus asset utilization through event bookings.

·       Operational Coordination

-      Coordinate with operations departments to ensure event readiness.

-      Lead internal planning meetings for upcoming events.

-      Ensure all operational requirements including staffing, security, parking, and F&B needs are communicated and executed.

·       Event Execution

-      Oversee event execution onsite to ensure successful delivery.

-      Address operational or client issues in real time.

·       Financial Oversight

-      Monitor event budgets and financial performance.

-      Ensure contracted services and minimums are met.

-      Track event revenue and profitability.

·       Team Support

-      Provide guidance and direction to event coordinators and interns.

-      Assist in training and mentoring team members.

·       All other duties as assigned.

FULL-TIME/SALARY/EXEMPT

Required Knowledge, Skills, & Desired Qualifications:

·       Bachelor’s degree in hospitality, event management, business, or a related field preferred.

·       5-7 years’ previous experience in event planning, hospitality, or venue operations.

·       Experience managing private events in venues, hotels, stadiums, or conventions centers is required.

·       Strong organizational, financial, and communication skills.

·       Ability to manage multiple events simultaneously.

·       Excellent interpersonal, negotiation, and conflict resolution skills.

·       Exceptional verbal and written communication skills. 

·       Required to be able to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative environment.

·       Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required.

·       Must be a flexible and reliable team player, both within own department and entire organization.

·       Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.

·       Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

·       Proven ability in Microsoft Office Suite.

Physical Requirements for Position:

·       The ability to lift up to 25 pounds regularly.  

·       The ability to work in various Ohio weather conditions, inside and outside. 

·       The ability to work with hot, cold, and hazardous equipment as well as operate phones, computers, copiers/scanners, and other office equipment.  

·       The ability to move safely over uneven terrain, steps, or in construction zones.  

·       The ability to see and respond to hazardous situations.  

·       The ability to sit, stand, squat, bend, stoop, twist, walk, and complete repetitive hand and write motions for periods of time as required for the position. 

·       Must be able to hear, see, and speak. 

·       Ability to comprehend instructions and retain information. 

·       Must have manual dexterity necessary to complete all job duties. 

·       Must be available to work in Canton, Ohio. 

Benefits:

·       Paid leave

·       Medical Insurance

·       Dental & Vision

·       Life Insurance

·       STD/LTD

·       401K

·       Supplemental Insurance