What are the responsibilities and job description for the SERVICE LANE MANAGER position at Haley Automotive Group?
Position Summary
Responsible for managing daily service lane operations, customer experience, workflow efficiency, and advisor performance while driving sales, productivity, and CSI.
Responsibilities
• Oversee daily service lane operations and customer flow
• Manage waiters and reduce delays
• Coach and support service advisors
• Monitor KPIs including RO count, closing %, ELR, HPR, and media usage
• Resolve customer concerns quickly and professionally
• Ensure proper documentation and policy compliance
Qualifications
• Automotive service advisor expierence
• Strong leadership and communication skills
• Ability to multitask in a fast-paced environment
• Knowledge of dealership service processes and KPIs
Benefits
• Competitive pay
• Health benefits
• 401(k)
• Paid time off
• Career advancement opportunities
Salary : $80,000 - $100,000