What are the responsibilities and job description for the Service Appointment Coordinator/BDC position at Haldeman Auto Group?
About Us
At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional development, because we want to see our employees succeed and grow. If you're an individual who is looking to get started in the automotive industry and grow your skill set, we welcome you to apply!
Benefits
- 401(k) Plan
- Vacation & Sick Time
- Opportunities for advancement
- Career Development
- Cross training for other positions
- Team building lunches
- Family owned & operated
- Long term employees
Job Summary
As a Service BDC Representative, you will be directly responsible for monitoring and following up with customer leads received via internet, phone, and visits to the dealership Outstanding customer service skills are required.
Job Duties
- Following and maintaining relationship with customers
- Monitoring and contacting leads
- Determining each customer's vehicle service needs
- Learning, understanding, and following call and email scripts
- Setting, confirming, and following up on appointments
- Utilize CRM tracking system daily
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
- Setting loaner agreements
Qualifications
- At least one previous role based in customer service or call center experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.