What are the responsibilities and job description for the Customer Service Coordinator/Dispatcher position at Halco?
About Halco
Halco Home Solutions has been a trusted name in home performance since 1984. With over 13,000 customer reviews and a 4.9-star average on Google, we’re proud to be a leader in energy-efficient home solutions across the region. Our team of 180 professionals is dedicated to helping families improve comfort, reduce utility costs, and increase property value through high-quality, sustainable services.
About the Role
We’re hiring a Customer Service Coordinator/Dispatcher to join our growing team in Phelps, NY. This full-time position plays a key role as the first point of contact for customers interested in our services. You’ll work directly with homeowners to understand their needs and schedule appointments with the appropriate Home Energy Advisors or Service Technicians.
Note: This is not a cold-calling or telemarketing position. All contacts are inbound leads or referrals—customers who have shown interest in our services.
Key Responsibilities
- Contact existing and referred customers to assess service needs
- Schedule appointments with the appropriate team members
- Communicate clearly and professionally via phone and email
- Maintain accurate records and coordinate with internal teams
- Provide outstanding customer service at all times
What We’re Looking For
- 2 years of experience in office, customer service, or call center roles
- Comfortable working at a desk and being on the phone for extended periods
- Excellent communication skills—both written and verbal
- Strong organizational, problem-solving, and time-management abilities
- Proficient with Microsoft Office, Google Docs, and general computer systems
- Familiarity with the Finger Lakes region is a plus
Benefits
- Competitive hourly wage: $20.00 – $23.00
- 401(k) with 100% company match (up to 4%)
- Medical, dental, and vision insurance
- Paid time off: vacation, holidays, and sick days
- Company-paid life insurance ($10K whole life & $25K term)
- Company-paid disability coverage
- Weekly paychecks
If you're passionate about helping people and want to be part of a growing, mission-driven company, we’d love to hear from you. Apply today!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $23