What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hajari Hospitality Management?
Job Summary
The Home2 Suites by Hilton is seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
- Maintain front desk operations, including managing phone systems and ensuring the lobby area is clean and organized.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Address any guest complaints or issues with professionalism and courtesy, striving for resolution.
Skills
- Strong customer service skills with a focus on hospitality excellence.
- Proficiency in using phone systems and hotel management software.
- Excellent phone etiquette to communicate effectively with guests over the phone.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Previous experience in front desk operations or hotel management is preferred but not required.
- Knowledge of night audit processes is beneficial for candidates interested in evening shifts.
- Strong organizational skills and attention to detail to manage multiple tasks simultaneously.
Join our team as a Hotel Front Desk Clerk where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Overnight shift
Work Location: In person
Salary : $14 - $16