What are the responsibilities and job description for the Salesforce Administrator position at HairClub?
MAJOR RESPONSIBILITIES:
40% Oversee integrations and reporting: Manage data feeds and all salesforce integrations. Work with external partners, functional leaders, organizational units, and subject matter experts to gain a solid understanding of their processes and needs. Responsible for creating and maintaining reports and extracting insights from data for the organization.
40% Application Management: Handle all essential administrative functions, including user account maintenance, reports, dashboards, workflows, and other routine tasks. CRM data management, including mass export/import, de-duplication and record merging, reporting, and dashboard development. Manage all executive functions, such as maintenance of user accounts, and records. Hands-on configuration of all features including user management, profiles, permissions, security, workflows, and other 3rd party applications.
20% Effective Partnership: Collaborate with third-party development team and develop custom solutions. Communicate regularly with internal departments on various requests and projects impacting the database.
Performs other duties as required
MANAGEMENT AND COLLABORATION:
- Collaborate with Salesforce Administrator and stakeholders to deliver the most effective Salesforce solutions.
- Collaborate with the IT team by story planning, standups, and retrospectives
- Collaborate with subject matter experts to identify and update Salesforce process documentation
- Manage the Salesforce systems architecture diagram.
QUALIFICATIONS:
- BA/BS degree or equivalent combination of education and experience
- Minimum 5 years of experience working as a Salesforce administrator
- Current Salesforce Administrator certification required.
- Well versed in Salesforce, for handling various business-related issues.
- Understanding of data and data migration methodologies.
- Previous experience as a significant contributor to a new instance of Salesforce implementation at least once, or participation in large-scale projects in existing Salesforce instances is highly desirable.
- Possess great data administration skills to retain data arrangement and easy accessibility.
- Ability to interact and communicate courteously and tactfully with managers, co-workers, vendors, and stakeholders.
KEY COMPETENCIES:
- A proactive attitude to platform enhancements
- Excellent relationship-building skills; effective communicator, translating requirements into technical solutions
- Experience in change management and governance