What are the responsibilities and job description for the Center Manager position at HairClub?
For over 45 years, we’ve helped more than half a million members reclaim their hair and their confidence. HairClub’ s vision is to be the most trusted personal image and lifestyle authority while achieving accelerated growth through powerful member experiences in Centers. With over 100 locations across the USA and Canada where we provide everything from hair regrowth, hair restoration, scalp micropigmentation and much more!
HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center Manager, you will be responsible for hiring, training, and managing Center talent and holding your team accountable. Do you want to be a part of The Club, make a difference and help our members confidently go after their dreams!
What you should expect to do:
• Mentor, lead and train your team to optimize development
• Increase Center's Member Retention and Growth
• Implement and execute HairClub's strategies, programs, and communications
• Staff and lead your Center team
• Drive focus on the ultimate member and employee experience
• Ensure the expectations of new, existing, and potential Members are exceeded
Qualifications:
• At least five (5) years of relevant management experience
• Relevant sales and long-term client relationship experience
• Excellent communication and team-leading skills
Measures of Success:
• Increase Center's Member Retention and Growth
• Maintain a Highly Engaged Workforce
• Meet or exceed total Center revenue and profitability goals and continually improve Net Promoter Score (NPS)
Benefits: After 90 days of employment:
- 401k
- Dental, Vision and Medical
- Paid PTO days, wellness days and Paid Holidays
- A wealth of opportunities for growth and advancement
- Attractive work schedule: Tuesday-Saturday, with Sundays and Mondays off. Centers are closed for most major holidays.
- Uncapped Bonus Opportunity based on business growth and success of the Center
Are you a People Leader looking for a challenge and a place to GROW, look no further!
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.