What are the responsibilities and job description for the Bilingual Call Center Inside Sales Appointment Coordinator position at HairClub?
Inside Sales Call Center Representative - Phoenix Center
Shift - 10:00am - 7:00pm Sundays closed plus a day during week off ( must be available Saturdays)
Top Earners $70,000- $100K (Base Unlimited Commission)
Turn conversations into life-changing consultations! As a Brand Ambassador and Concierge, you’ll answer calls to connect with new leads, build trust, and schedule in-person consultations with our Hair Loss Specialists, helping people take the first step toward confidence.
What You’ll Do:
- Deliver a luxury, white glove, consultative experience every time
- High volume of warm inbound and outbound interactions via phone, chat, text & email
- Engage prospects to schedule in-person hair health consultations with a Specialist
- Proactively encourage going to consultation with a confirmation call, reinforcing value
- Reconnect with prospects who do not go to consultation or abandoned scheduling
- Track all activity in Salesforce
What You Bring:
- Bilingual (English/Spanish) preferred
- 3 years in consultative sales, luxury service (call center or hospitality)
- Proven success in high-touch client engagement and relationship development
- Strong communication, emotional intelligence, and follow-through
- Ability to multi-task, prioritize, and perform under time constraints
- Self-motivated, committed to development, and driven by performance excellence
- Salesforce or CRM experience a plus
- Client confidentiality and discretion
- Ability to work evenings/weekends (1pm–10pm shift) with Sundays off
- Must be able to report to Phoenix Center - no remote work
What You’ll Get:
- Paid training starting from Day 1
- Leads provided – no cold calling
- Paid vacation, holidays & personal days starting the day you are hired!
- Comprehensive health benefits (medical, dental, life insurance & more)
- 401(k) retirement savings plan with a company match after a year
- Tuition reimbursement after 1 year
- Unlimited earning potential
Ready to make great money and change lives? Start your rewarding adventure today!
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.