Operations Manager - Restoration

MINIMUM EXPERIENCE: 8 - 10 Years

TRAVEL: Yes

JOB TYPE: Full Time

PAY TYPE: Salary                                                                  

Job Description: Operations Manager for Restoration Services

Reports To: VP of Operations

Salary Type: Salary

Position Summary

The Operations Manager is responsible for executing Haggerty Construction Inc.’s (HCI) vision and strategic direction. This leadership role drives departmental performance by overseeing day-to-day operations, managing financial targets, optimizing systems and processes, and fostering a high-performance team culture. Reporting directly to the Vice President of Operations, the Operations Manager plays a critical role in aligning restoration activities with corporate goals, supporting growth, innovation, and client satisfaction.

Job Objectives

1. Implement HCI’s strategic vision through effective leadership, communication, and execution.
2. Oversee all operational functions, including budgeting, forecasting, and resource management to ensure financial and procedural alignment.
3. Develop and lead a high-performing team through coaching, training, and a strong emphasis on culture and accountability.
4. Drive continuous improvement through measurable results, data analysis, and process optimization across all restoration projects.

Essential Duties and Responsibilities

• Develop and manage department budgets, presenting updates to the Executive Team.
• Deliver daily, weekly, and monthly financial reports and forecast updates.
• Reconcile and explain variances through Bridging the Gap reporting (actual vs. budget).
• Manage internal controls for all departmental assets (equipment, vehicles, tools).
• Collaborate with leadership to refine and implement strategic plans.
• Optimize operational workflows, systems, and technology for efficiency and scalability.
• Establish and maintain business models that support long-term departmental goals.
• Monitor key metrics and evaluate results to drive performance improvement.
• Lead the development and oversight of employee onboarding, performance tracking, and training programs.
• Foster a culture of accountability, growth, and inclusion.
• Oversee internal surveys, client feedback loops, and project debriefs to strengthen team performance and client satisfaction.
• Define job roles, develop personal growth plans, and maintain a structure that supports organizational health.
• Direct all administrative tasks related to direct reports, including reviews and performance tracking.
• Support cross-departmental collaboration and ensure alignment with broader company goals.
• Guide marketing efforts specific to the department to support internal and external engagement.
• Other duties as assigned.

Qualifications

Required:

• Strong understanding of financial reporting and budgeting principles
• Proficient in Microsoft Office Suite, Adobe PDFs, and project management tools
• Proven success in leading and developing teams with a focus on results on culture
• Experience with Restoration Manager, XactAnalysis, or similar restoration industry platforms

Preferred/Considered:

• Bachelor’s Degree (BA/BS) in Business, Construction Management, or related field
• Minimum of 8 years of operational leadership experience, preferably in construction or restoration

Core Competencies

• Strategic Thinking – Ability to connect day-to-day operations with long-term goals.
• Leadership & Influence – Builds high-performing teams and fosters a positive, inclusive work environment.
• Financial Acumen – Understands and utilizes financial data to make informed decisions.
• Accountability – Holds self and team to high performance standards and delivers measurable outcomes.
• Operational Excellence – Drives efficiency, process consistency, and continuous improvement.

Summary of Benefits Offered

Haggerty Construction offers a comprehensive benefits package to support our employees and their families, including:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off and Holidays
• Professional Development Opportunities
• Company Vehicle or Vehicle Allowance (for applicable roles)
• Performance Incentives and Bonus Opportunities

Physical Requirements & Working Conditions

• Must be able to lift 25 lbs and travel to project sites as needed
• May involve extended hours or fieldwork under varying environmental conditions
• Office and field-based work as required

About Haggerty Construction

Haggerty Construction has been serving California since 2010. We specialize in high-quality construction projects that strengthen our communities—from residential and commercial builds to insurance restoration work. As a company rooted in integrity and driven by people, we offer a collaborative and supportive work environment with opportunities to grow your career while making a meaningful impact.

Salary : $100 - $140