Claims Manager - Restoration Department

Brief Position Description:

The Claims Manager is responsible for creating and managing estimates and projects in the residential, commercial, and industrial lines of business. This position will meet with clients, develop quality and competitive estimates using Xactimate software, manage work through completion, review budgets and communicate progress with clients, adjusters, and management.

Accountable For:

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  Creating accurate scopes, very few over/under scopes
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  Creating accurate floor plans and multi-level/roof sketches in Xactimate Sketch,
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  Creating and adhering to acceptable budgets and address overages as they present themselves
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  Using the Haggerty naming convention for estimates, revised estimates, proposals, change orders, etc.
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  Maintaining a construction schedule and work with trades and management to ensure work is completed on time. Identify and present solutions when additional resources are needed.
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  Demonstrating proficiency with source removal, decontamination, mitigation, containment, ventilation, contents and deodorization techniques
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  Serving as primary contact with owners, adjusters, and consultants
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  Providing scope development, negotiation and agreements with customers
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  Coordinating after hours emergency services as directed, including board-ups, water damage, fire and smoke damage and vandalism
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  Consistently identifying potential site hazards (asbestos, lead paint, mold, etc.)
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  Applying industry TPA Program standards and ensure compliance with requirements

Safety:

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  Accurate and timely submittal of any Incident Reports to Safety Manager and Human Resource (HR) Manager within 24 hours of injury
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  Maintaining a safe work environment, adhering to HCI’s safety policies and procedures, and ensuring all people on the jobsite follow the same
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  Maintaining / refilling company assigned Emergency Medical Kits, including vehicle first aid kits
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  Maintaining / refilling all documents in the Vehicle Binder
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  Completing Monthly Vehicle Inspections for company assigned vehicle and turning in by date indicated by Vehicle Administrator.

Reports To:

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  The Claims Manager reports directly to the Senior Claims Manager.

Job Specific Required Skillset:

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  Advanced ability to read and interpret plans
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  Leadership and motivational skills
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  Ability to look at an entire project and foresee any possible issues
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  Resourcefulness and the ability to problem solve
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  Ability to lead and direct others
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  Persistence to ensure project is completed on time and under budget
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  Ability to remain even tempered in stressful situations
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  Ability to work outside year-round in all types of weather conditions
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  Availability to work extended hours as required by weather conditions or urgent circumstances
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  Ability to travel throughout all areas of construction sites during all phases of a project
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  Hearing and visual capabilities to safely handle the hazards encountered in the work environment
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  Ability to lift heavy objects as encountered in the work environment
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  Ability to raise, lower and climb various types of ladders
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  Proficient with investigative demolition, controlled demolition, decontamination structure cleaning and deodorization services
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  Attention to detail and keen sense of safeguarding other people's property and information
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  Working knowledge of all crafts (ability to read and understand specifications for all trades)
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  Residential estimating experience in excess of $500,000 and Commercial estimating experience up to $1,000,000
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  Understanding of SDS’s, and applicability to jobs
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  Extensive Customer Service experience
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  Experience with Xactimate
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  Must have working knowledge of applicable building codes

General Requirements:

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  Ability to work independently as well as part of a larger team
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  Ability to use cell phone and take pictures
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  Working knowledge of Microsoft Office programs including, but not limited to, Outlook, Word, Excel, and Project
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  Ability to create and work with Adobe PDF’s
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  Excellent written and verbal communication skills and ability to understand the same
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  Excellent listening and understanding skills
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  Must be proactive, well organized, and have a strong ability to prioritize
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  Extreme attention to detail
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  Must be able to manage multiple tasks and have excellent follow up skills, both internally and externally
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  Must be self-motivated, punctual, and professional in both presentation, appearance, and speech
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  Provide solution-based responses to issues
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  Able to lift a minimum of 25 pounds
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  Fluent in the English language
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  Reliable personal transportation and a motor vehicle driving record that is consistent with HCI’s and insurance carrier’s standards and policies
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  Ongoing professional development and training is highly encouraged and is tied into compensation and career advancement consideration
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  Possess and maintain a valid driver license

Educational and Experience Considerations:

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  Minimum 5 years’ experience in Construction, Restoration or Contents Estimating

Salary : $500,000 - $1,000,000