Customer Service

Customer Service Representative

Job Overview

This is the job you have been looking for!

You want regular hours; Monday through Friday, 7:30 – 4:30 – check.

You want a competitive salary – check.

You want to have an impact – check.

We have the role for you if you like some variety to your day. You must enjoy interacting with customers, vendors, and sales members. Your success will come with attentive sourcing, accurate order entry and timely follow-up.

Come be our best Customer Service Representative!

Company Overview

Located on Indianapolis's southeast side, Haggard & Stocking stands as a stalwart in the world of independent industrial supply, proudly holding the title of one of the Midwest's largest and most enduring entities in the field. Since its inception in 1972, our company has been a reliable source for a diverse array of industrial essentials, including perishable tooling, MRO items, material handling products, fasteners, and Safety & PPE products sourced from premier manufacturers.

What Sets Us Apart:

Extensive Legacy: With a legacy spanning over five decades, Haggard & Stocking has been a cornerstone in meeting the industrial supply needs of our clients with unwavering dedication.

Comprehensive Product Range: We offer an expansive product portfolio, ensuring our clients have access to top-notch tools, materials, and safety products that meet the highest industry standards.

Our Presence:

In addition to our flagship location and headquarters in Indianapolis, we have strategically positioned satellite branches in Fort Wayne, Evansville, Waco (TX), and Greensboro (NC). This widespread presence enables us to cater to the diverse needs of our clients across different regions.

Culture and Recognition:

At Haggard & Stocking, we take pride in fostering a familial atmosphere and promoting a team-oriented culture. This commitment to our team's well-being and collaboration has earned us the prestigious title of an Indy Star Top Workplace since 2013.

Why Haggard & Stocking?

Joining our team means becoming a part of an organization that values longevity, quality, and a supportive work environment. We are not just a company; we are a community dedicated to delivering excellence in every aspect of what we do.

Embark on a rewarding journey with Haggard & Stocking – where tradition meets innovation and your career finds its home.

Essential Functions:

• Customer contact via telephone, and/or, in person
• Entering customer orders
• Quoting customer pricing, both verbally and electronically
• Expediting customer orders and direct purchase orders when customer inquires
• Negotiating pricing with customers and vendors
• Interaction with outside sales personnel
• Interaction with vendor representatives
• Pricing large spreadsheet type quote packages (Excel)
• Quick decision making ability
• Other duties, which may be assigned by manager

Benefits & Other Information

• Competitive Salary
• Healthcare Benefits: Medical, dental, vision and life insurance available
• Paid Time Off: Paid vacation, holidays, and sick/personal leave
• Bonuses and Incentives: At H&S’s discretion, there is a performance-based quarterly bonus/profit-sharing when the company meets its financial goals
• Company 401K matching program
• Position is 7:30 am to 4:30 pm, Monday thru Friday

Haggard & Stocking is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Skills and Requirements

• Ability to multi-task, prioritize and manage time
• Proficiency in Microsoft Excel, Word and Power Point
• P21 knowledge preferred
• Product knowledge preferred - MRO products, fasteners, metalworking, construction and safety

Education and Experience

• High School Diploma required – some college preferred
• Experience in a fast-paced environment preferred
• Experience in customer service setting preferred