School Clerical Supervisor

School Clerical Supervisor
Job Type: Exempt / Full-Time
Location: Muskegon, MI

Why Join Hackley Community Care?
At Hackley Community Care, we are committed to providing high-quality, compassionate care to the communities we serve. As part of our school-based health team, you will play an important role in supporting access to healthcare services for students and families.

Job Summary:
Under the direct supervision of the School Mental Health Program Manager, the School Clerical Supervisor provides leadership and oversight for clerical operations across assigned school-based health sites. This position supervises clerical staff, coordinates daily workflows, supports operational needs, and ensures effective administrative support for HCC’s school-based programs.

The School Clerical Supervisor works collaboratively with HCC providers, school-based health staff, school personnel, students, families, and community partners to support the coordination and delivery of quality healthcare services within the school setting.

Perks & Benefits Include:

What You'll Be Doing:

• Provide direct supervision, leadership, coaching, and support to clerical staff assigned to School Wellness Program sites, grant-funded school sites, and behavioral health-only sites.

• Oversee daily clerical operations, including staffing coverage, scheduling, workflow processes, and operational needs.

• Monitor staff performance, provide feedback, complete evaluations, and address performance concerns as needed.

• Assist with recruitment, interviewing, onboarding, and training of new clerical team members.

• Provide clerical coverage at school locations when urgent operational needs arise.

• Develop and improve workflows, procedures, and processes to support efficient school-based health operations.

• Coordinate with school staff and HCC departments regarding operational needs, including supplies, badges, key cards, and facility requests.

• Support medical record organization, retention, retrieval, review, and release processes while maintaining confidentiality.

• Review payroll reports and assist with timekeeping accuracy.

• Promote excellent customer service and support HCC’s mission, values, and commitment to patient-centered care.

• Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and HCC policies.

• High school diploma or equivalent required.

• College degree preferred and/or a minimum of three years of experience.

• Previous supervisory experience.

• Experience working in healthcare, education, or a customer service environment preferred.

• Strong interpersonal and communication skills.

• Proficiency with Microsoft Office products and ability to learn new technology systems.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Strong leadership, mentoring, and coaching skills.

• Excellent decision-making and problem-solving abilities.

• Ability to work independently while collaborating effectively with multidisciplinary teams.

• Ability to build and maintain positive relationships with employees, school personnel, students, families, and community stakeholders.

• Ability to adapt to changing priorities and manage multiple competing demands.

• Commitment to creating a positive work environment and supporting HCC’s mission.