IT Operations Analyst I

Overview: Responsibilities:

• Performs data center operations system monitoring, including application and network systems that process in a 24x7x365 environment.
• Supports data center infrastructure by installing, maintaining and repairing hardware in order to accommodate.
• Assists with the management of data center operations owned inventory.
• Performs daily health checks and period inspections of data centers to proactively certify the state of systems and services.
• Works under supervision to monitor security-relevant logs and alerts for signs of compromise, attack, or system misuse and policy violations.
• Teams with third party MSSP to perform Tier-2 triage and collect related data from various network and system analysis systems.
• Ensures all alerts are logged, monitored, interpreted, analyzed, and investigated.
• Analyzes network flow data for anomalies and correlates reporting with enterprise-wide network activity.
• Troubleshoots and resolves incidents using documented procedures.
• Provides escalation status notification throughout the enterprise on service impacting events.
• Tracks and updates events in a ticketing system in a clear and efficient manner.
• Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability
• Creates, documents and amends processes for future use in our knowledge base.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

• Bachelor's degree in management information systems, information technology, computer science, related degree, and/or applicable technical certificate and/or equivalent related experience.
• Basic understanding with 0-2 years of relevant Information Technology experience.
• Excellent written and verbal communication skills as well as detail-oriented.

• Experience working in a highly available 24x7x365 environment.
• Knowledge and experience of change, problem and incident management.
• Knowledge of data center infrastructure: power, cooling & facilities management.
• Knowledge on data center operations, processes and continuous processes improvement.
• Experience in data center safety and security measures.
• Knowledge of data center server capacity planning.

• Information Technology Infrastructure Library Foundations v3.
• Comptia A certification.
• Comptia Network Certification.
• Comptia Security Certification.

Starting Minimum Rate: Starting at $72,072.00 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20 hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.