Senior Project Manager, New Client Onboarding

• Lead the full lifecycle of new client onboarding, managing multiple concurrent projects from kickoff through go-live.
• Develop and execute comprehensive project plans, including timelines, milestones, deliverables, and dependencies.
• Coordinate cross-functional teams (Sales, Operations, Finance, IT, Logistics) to ensure alignment and timely execution.
• Serve as the primary point of contact for clients during onboarding, delivering a professional and positive experience.
• Track project progress, monitor deliverables, and maintain clear visibility for all stakeholders.
• Identify risks and potential roadblocks proactively; escalate issues as needed and drive resolution.
• Facilitate regular status meetings, communication cadences, and reporting to stakeholders and leadership.
• Ensure accuracy and completeness of onboarding activities to support a successful and timely client launch.
• Continuously evaluate and improve onboarding processes, implementing best practices and efficiencies.
• Provide clear, concise project updates, including status, risks, and timelines, to leadership and stakeholders.
• Analyze and interpret client requirements, aligning them with existing processes where possible and identifying gaps that require new solutions or process development.
• Coordinate cross-functional teams to design and implement new system solutions or define and establish business processes as needed.

• Strong verbal and written communication skills, with the ability to effectively engage diverse audiences in both individual and group settings.
• Results-driven with a strong sense of ownership and accountability; consistently delivers timely, accurate work with reliable follow-through.
• Excellent organizational and time-management skills, with the ability to prioritize, manage multiple tasks, and maintain a high level of attention to detail.
• Proven ability to build collaborative, productive relationships across teams; fosters teamwork and alignment toward shared goals.
• Demonstrated ability to identify opportunities for improvement, challenge the status quo, and drive process enhancements and innovation.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.
• High level of integrity and professionalism; operates ethically, follows through on commitments, and builds trust with others.
• Ability to influence and drive accountability without direct authority in a cross-functional environment.

• Bachelor’s degree in Business, Project Management, Supply Chain, or a related field (or equivalent experience).
• 5 years of project management experience, preferably in client onboarding, implementation, or new business launches.
• Experience in publishing, distribution, logistics, or supply chain environments strongly preferred.
• Demonstrated success managing complex, multi-stakeholder projects in a fast-paced environment.
• Project Management certification (PMP, CAPM, or equivalent) is a plus.

Please note: this position requires regular on-site work at our Indiana location, 121 North Enterprise Boulevard, Lebanon, IN, 46052. 

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.